Holiday Inn Express Ellensburg by IHG

Reviews

• SS

  Sherry Smith

  Aug 15, 2026
  1.0
  Terrible! I booked a room for me and my two dogs to stay over three weeks ago. Upon arriving I was told they did not have a room for me and then promptly walked away offering no help whatsoever. Not only was the customer service appalling I have yet to receive a refund. For a room THEY denied me from checking into. It’s been over three weeks and nothing. Not even a response. You’d be better off sleeping in your car than giving this “business” a cent of your money.
• LD

  Lauren DeWitt

  Aug 13, 2026
  5.0
  Highly recommend this hotel. The staff members at this location were so kind & absolutely incredible. They provided exceptional service and really went above & beyond to make my stay as comfortable as possible. Would stay here time and time again. Thank you for such a wonderful experience during a tough time I was having! - Lauren
• DP

  Desiree Parker

  Jul 4, 2026
  5.0
  The staff is amazing. Rooms are clean and spacious. Beds aren't bad for comfort. Pool was fun. Breakfast was amazing with lots of choices.
• LS

  Lavonna Skeans

  Jul 1, 2026
  4.0
  Quite. Nice breakfast attendant.
• IR

  israel raymond

  Jun 26, 2026
  1.0
  I had a very disappointing stay at the Holidays Inn in Ellensburg, WA. From the moment I walked in, the lobby felt muggy, the ceiling was peeling, and the furniture and décor looked very worn and outdated. If you're booking through your company, be prepared for potential issues. Even though my card had already been charged—and I showed proof of the charge—they refused to get me checked in while they sorted things out. Instead, I was left waiting in the lobby. Rather than helping resolve the problem, the night employee provided very poor customer service. Unfortunately, the room wasn't any better than the lobby. It was run-down and showed a lot of wear and tear. I also found four spiders in my room, which was unacceptable. The amenities were disappointing as well. There was no coffee maker in the room, and the iron barely got hot and leaked water all over my work uniforms. For $370 for two nights, I expected a much better experience. To top it off, the breakfast area was extremely overcrowded, making it difficult to enjoy what was offered. Overall, I would not recommend staying here. The property needs significant maintenance and improvements, and the customer service—especially at night—needs serious attention