Candlewood Suites Burlington by IHG

Reviews

• CB

  Caroline Boneham

  Oct 12, 2026
  5.0
  This place was amazing! The staff was delightful. I really appreciated the free laundry service. Staying here made traveling a breeze. The kitchen was super helpful and it was way cheaper than an Airbnb.
• CK

  Chris Keys

  Sep 21, 2026
  4.0
  Only missing breakfast, however helpful staff
• MJ

  M J

  Sep 9, 2026
  1.0
  NOT pet friendly. Incompetent management. Discriminates against larger dogs. EDIT AT BOTTOM::: As a veteran who travels the entire country and beyond, I am extremely disappointed with how the General Manager, Tyler Beck, handed an isolated incident involving my dog. After five nights at the hotel, the incident occurred in the lobby when a woman walked past with a very large Goldendoodle wearing a large cone and carrying a large stuffed toy. My dog was startled by the unfamiliar appearance of the dog and reactively barked and growled. He remained at my side, on leash, and under my control.  The other owner and dog just kept walking with zero issue or words exchanged - because dogs bark. Despite this, Tyler Beck immediately characterized my dog as “aggressive” and ordered me to leave. Throughout our five-night stay, my dog was well behaved, under my control, and interacted with numerous guests who pet him and gave him attention. During our stay, there were multiple small dogs that barked and lunged on leash at my dog as we walked by, no reaction from my dog, yet no action was taken against those dogs or their owners.  The inconsistency is unacceptable. I expect hotel management to apply its pet policies consistently and objectively, rather than selectively based on a manager’s personal interpretation of a dog’s behavior. The other dog’s owner even apologized to me afterward and expressed disbelief that I was being removed from the hotel when I ran into her in the elevator. I have traveled extensively with my dog for four years, including extended trips across Canada and throughout the United States. I have never experienced such incompetence or an incident like this, nor have I ever been asked to leave a hotel or airbnb - ever. There is a significant difference between reactive behavior and aggression, and Tyler Beck’s response demonstrated a concerning lack of understanding of basic canine behavior.  If barking is an issue, he clearly has little to no experience around dogs, especially reactive ones. This is extremely poor management and an unacceptable way to treat a paying guest. I strongly recommend that hotel management review both the General Manager’s discriminatory conduct and the hotel’s policies and training regarding canine behavior and enforcement to ensure equal application and prevent future discrimination. EDIT - so IHG Hotels replied saying multiple people complained about this situation, when in fact, the woman with the dog and Tyler Beck GM were the only ones there with the guy rekeying my keys for my extension. (WellBeck was in his office, so he only heard it, he didnt SEE it…..) So my question is- Who is the hotel saying these “multiple people complaining” are exactly if no one else was there?? Such a disrespectful and negligent reply, and still calling my dog aggressive and not learning and educating your hotel about reactiveness….. But again, all the small dogs doing that to us during the stay are angels and MY dog under control is the problem. Got it IHG. You refuse to listen and train your staff.
• FB

  fenni belkacem

  Aug 14, 2026
  5.0
  Really relaxing moment after work ...
• DJ

  Dean Jen

  Aug 12, 2026
  4.0
  The best bonus feature of the rooms are the non-fabric recliners. Ally is a hôtelier of the classic template. With a location convenient to I-5 and Costco, this is a fine property to rest at on the way to or from points north...

Frequently Asked Questions About Candlewood Suites Burlington by IHG