SureStay Studio by Best Western Virginia Beach Oceanfront

Reviews

• SW

  Samantha W

  1 day ago
  1.0
  It sucks. I stayed there with my two younger sisters. It smells bad in there and the moment we walked in we noticed 3 mosquitos everywhere. And also the BrIGhT GrEEN cHAIRs. The best part was this nice janitor that I felt bad for. The housekeeping just gave us extra towels and never cleaned anything. The curtains had holes in them. It felt like a jail cell, with just enough to survive. Never again.
• CB

  Cody Boyde

  Jun 29, 2026
  1.0
  After staying at this hotel for 5 years in a row, my family will not return next year. Every year we book 3 rooms for a week. We had more family stop down this year, and they wanted a room only FOR 1 NIGHT. The child boy working at the front desk (RAJ) refused to let them stay because “it was a two night stay minimum” even though there were plenty of open rooms. They also did not reserve us the right room, and there was broken glass all over our lawn (ground level). I told the manager that we would not return and that his front desk employee was the reason, he did not offer any refunds or apologies. I also gave the trip a bad review through best western, and the idiot working the front desk that refused the room was the one that called. What a joke, we’ve paid this hotel 10s of thousands of dollars, but there is no loyalty or accountability.
• AC

  Alba Cuba

  Jun 27, 2026
  1.0
  It was the worst bestwestern me and my family ever stayed at. We got out 2 days early
• CW

  Chris W

  May 26, 2026
  3.0
  We stayed at the SureStay Studio by Best Western in Virginia Beach, and overall it was a disappointing experience for the price point. If you are a family looking for a comfortable vacation experience, I would strongly recommend spending a little more somewhere else. The room itself looked okay at first glance, but once you settle in, the problems become noticeable. The room felt humid, the sheets felt slightly moist, and the overall indoor air quality was poor. It honestly felt like the air filters and air intakes/exhausts are not maintained regularly. (We checked, last changed in January 6th, and the filter was something you buy at the dollar store.) Cleaning was below average, we found crumbs, sand, and even small pieces of glass left behind. The kitchen setup was disappointing too. The pots, pans, and silverware were random mismatched items and did not appear properly cleaned, meaning you’ll probably end up washing dishes yourself before even using them. The toaster in our room did not work at all. The shower pressure was weak, and hot water took a long time to come back. The room layout was awkward as well, especially around the bathroom and bedroom entrance area. Customer service was inconsistent throughout the stay. Every day the front desk seemed to give different information depending on who you spoke with. When calling for towels or pillows, they would not bring them to the room, which became frustrating during a family stay. Parking was one of the biggest annoyances, only ONE car per room. In a tourist area where families often travel together, this policy made things unnecessarily stressful. The location itself is good because it’s close to the boardwalk and beach access, and Virginia Beach overall is still a great place to visit. But the hotel experience itself felt more like a budget motel than a relaxing family vacation hotel. It lacked that “wow” factor, comfort, and family-friendly atmosphere that makes vacations memorable. If you are traveling solo, on a strict budget, or just need a place to sleep, this might work for you. But for families looking for a vacation experience they’ll enjoy and reflect on positively later, I would stay elsewhere. The rest of Virginia Beach will feel exciting and enjoyable, the hotel will probably leave you thinking, “I wish we picked somewhere else.”
• DN

  Daniel Nelson

  May 9, 2026
  1.0
  This place and staff are all trash don’t stay here they don’t notify you when they close the roads for a damn run and u get stranded in the hotel for 8 hours on a sat the staff are ignorant and don’t answer any questions seriously thanks for ruining our vaca