Holiday Inn VA Beach-Oceanside (21st St) by IHG

Reviews

• JC

  Johnny Colley

  Sep 28, 2026
  1.0
  Location is the only good. Rooms are run down, carpet is filthy throughout. Staff are not pleasant. No consistent hot water. One of the worst experiences I’ve had at an IHG hotel.
• MC

  Marie Cook

  Sep 28, 2026
  1.0
  Carpet was sticky. Bed was not comfortable. Had to get maintenance to bring a remote control for the tv. Charger plug ins didn't work. When checking in didn't tell us that we had to park elsewhere. When informed about moving vehicle, flyer was put under room door and it didn't provide where we could park. Had to drive around the block to find additional parking spot for Holiday Inn. Did have a balcony for ocean view.
• VB

  Valerie Bundy

  Sep 21, 2026
  5.0
  I had the absolute pleasure of hosting a Division Meeting at this property, and I cannot say enough about the exceptional experience provided by Danielle and her team. From our initial planning meetings through the execution of the onsite conference, every detail was handled with professionalism, care, and remarkable attention to detail. The conference room setup was flawless, our catering needs were seamlessly coordinated by the Hemingway’s team, and the level of support we received throughout the event exceeded every expectation. What truly set this experience apart was the genuine commitment of every team member to ensuring our group was well taken care of. Whether it was the valet team, front desk staff, housekeeping, restaurant employees, or Tim, who is not only an outstanding A/V technician but also an incredibly helpful team member, everyone consistently went above and beyond to make our event successful. Their dedication, hospitality, and attention to every detail created a stress-free experience and allowed us to focus entirely on our meeting objectives. I highly recommend this hotel for any meeting, conference, or corporate event. Danielle and her team deliver an exceptional experience and set the standard for outstanding service.
• ML

  Melissa Legg

  Sep 13, 2026
  5.0
  We cannot praise this establishment enough for the amazing customer service we received! Upon arrival we asked if we could have an early check in, I knew it was after Labor Day and things may be slower, so I figured I’d ask. Lydia at the front desk was so accommodating, she reassured me my request can definitely be met. So she gave me our parking pass around 11:30am and told us she would call us as soon as a room was available. We got a call around 1:00pm that the room was available & once I went to retrieve the hotel key card Lydia informed me she helped me sign up for the Holiday Inn rewards system and our early check in fee was waved, along with late check out now that we are members. There was a second wonderful staff member I want to shout out but I can’t remember her name, there was a lot of staff with the letter “L” as their first name. But honestly ALL the staff from front desk, to waitresses at Hemingway’s, and housekeepers, were so polite and always smiling. Very helpful and genuine. Our room was clean, ocean view was great, location is amazing, food at Hemingways was good, very family friendly! I’ve stayed at the other Holiday Inn location not far from this one in VA beach, and both are amazing. This one stands out with exceptional customer service! Beach was right out the back door, with outside shower to rinse off. The only thing I think could be worked on is the smell of the bathroom in our room (610) & some fabric softener for the rough bath/shower towels. This is the hotel we will now use every visit to VA beach!! 🙏
• HC

  Hola Comadre

  Sep 6, 2026
  4.0
  We stayed at the Holiday Inn in Virginia Beach and had a very mixed experience. The hotel itself has some really nice qualities, but unfortunately Hemingway’s restaurant was extremely disappointing. First, the good: our room was very nice, and we absolutely loved the terrace overlooking the beach. Waking up to that beautiful ocean view was one of the best parts of our stay. The pool was AWESOME! 👏 We really enjoyed it and it was another highlight of the hotel. The people at reception were extremely nice and welcoming, and the housekeepers who cleaned our room were also wonderful. They were friendly and did a great job. However, the hotel seriously needs to address its elevators. There are two elevators, but during our stay one was sometimes working while the other wasn’t working at all. For a hotel with this many guests, that became very frustrating and inconvenient. Another issue was the bath towels. They were extremely rough and scratchy and weren’t very absorbent. They honestly felt more like they were scrubbing you than drying you. 😩 Better-quality towels would make a big difference. Now Hemingway’s restaurant… oh no. 🫣 This was easily the most disappointing part of our stay. Breakfast felt like a very small buffet with practically the same limited choices every day. There was oatmeal, but sometimes they didn’t even have bowls available to put the oatmeal in! The oatmeal was kept in a large thermal container and sometimes had a thick crust sitting on top, which wasn’t exactly appetizing. The scrambled eggs had the texture and taste of powdered eggs. The potatoes were dry. On some days they served sweet potatoes that seemed to have been reheated or refried with onions and peppers. I do have to give credit where it’s due: the blueberry muffins were DELICIOUS! 🤤 They were probably my favorite thing at breakfast. Unfortunately, the cinnamon muffins were incredibly dry. 😩 There was also a plate of chopped strawberries and blueberries, but the fruit didn’t look particularly fresh or appealing. It sometimes looked as though it had been sitting there for quite a while. But the biggest problem wasn’t even the food — it was the SERVICE. The service was painfully slow and inattentive. Getting something as simple as a bowl could take forever. There was a large empty coffee mug sitting right on our table, yet nobody proactively offered us coffee or tea. Why put the mug there if nobody is going to offer you anything to put in it? 🤣 We were also expected to get up and walk across the dining area to the bar area to serve ourselves water and juice. If breakfast is supposed to be self-service, that’s fine, but then make that clear. Having servers around while guests are expected to get their own drinks made the whole setup feel confusing. Even PAYING became an unnecessarily complicated process. Instead of conveniently taking payment at the table, we were expected to go over to the person handling payments, wait there, and then sometimes wait again for another staff member or manager to come over and actually process the charge. The entire operation felt disorganized. Overall, the restaurant staff seemed disengaged and the breakfast service was far below what I expected from a beachfront Holiday Inn. It’s unfortunate because the HOTEL itself has a lot going for it. The oceanfront terrace and views were beautiful, our room was very nice, the pool was awesome, reception staff were lovely, and the housekeeping employees were wonderful. Fix the elevators, replace those scratchy towels, and PLEASE do something about Hemingway’s breakfast and service! 😂 The hotel portion of our stay was enjoyable, but the restaurant experience left us very dissatisfied and disappointed.

Frequently Asked Questions About Holiday Inn VA Beach-Oceanside (21st St) by IHG