Holiday Inn Express Richmond - Midtown by IHG

Reviews

• LR

  Larry Rieger

  Aug 12, 2026
  1.0
  Lousy and non-responsive management and staff. Reserved two rooms for family visit. Arrived after check in time, adjoining room not available. Finally got one room, stank of smoke, took it after staff sprayed room with air cleaner, nothing else available before we had to leave for social engagement.. Wrote poor review, got feedback letter from manager. Then was billed no show fee for non-available second room. Took two weeks to talk to manager, Emily Stonebraker, who said the email on her email to me wasn't right, don't know why corporate hadn't changed. Promised to remove no-show feet in 7-10 business days. Three weeks later, no credit, no response to my follow up email.
• JD

  Jeff Davis

  Aug 12, 2026
  5.0
  One day one night that's all we needed. It was perfect from the front desk lady to the cleaning staff. I give you 💯. Do you know when you just need a place to lay your head. This is the place. Thank you for just being there. Keep up the great work. Carry on smartly. Welcome is defined as feeling safe and wanted as well as appreciated. HIE Richmond welcomed my family. Thank you.
• SH

  Scott Hammel

  Aug 7, 2026
  5.0
  I stay here often for work. The rooms are always clean and staff is always friendly. Nicole at the front desk was extremely helpful over the phone with providing an urgent duplicate receipt. Thank you again Nicole! I know it’s not easy to resolve issues otp while still paying attention to the customers in front of you, and I appreciate your diligence. Final note: Check out nearby Taco Bamba for the best tacos you’ll ever have!
• TT

  The Roving Techsmith

  Jul 30, 2026
  4.0
  I had a really good stay here. The rooms were clean, and the hotel had some nice extras like a snooker table, a few games, and a TV wall with multiple screens, which was a nice touch. I did have an issue with the bathroom in my room, but the staff handled it really well. They changed my room right away without any hassle, which I really appreciated. The only minor negatives were the $7 per night parking fee and the fact that housekeeping didn't come at a consistent time each day. Other than that, it was a comfortable stay, and I'd definitely consider staying here again.
• FF

  Faith

  Jul 23, 2026
  1.0
  I rarely leave negative reviews, but this experience warrants one. I checked in on July 20 and was initially assigned Room 400, which had a strong odor that smelled like sweaty feet or dirty clothing. I was moved to Room 307, but later that night I discovered blood stains on the bedding and a bug in the bed. After midnight, I was moved again to Room 800, only to find blood stains on those sheets as well. At that point, I didn’t feel comfortable sleeping in the bed and spent the rest of the night sitting on the couch before going to work the next morning. I requested a full refund due to the repeated unsanitary conditions. I was told the manager needed approval from the general manager and would call me back, but I never received a follow up. When I returned the next day, I was only offered a 20% discount because I had remained at the hotel, despite only staying because it was after midnight and I had work early the next morning. The issue wasn’t just the bug, it was the repeated lack of cleanliness, blood-stained bedding in multiple rooms, and the poor handling of my concerns. I attempted to resolve this directly with the hotel before contacting corporate, but was left disappointed. I cannot recommend staying here based on my experience.

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