Holiday Inn Express Richmond - Midtown by IHG

Reviews

• VV

  Vince

  1 day ago
  5.0
  I’ve been staying at this hotel for years whenever I come to visit family and just completed a two night stay. They’ve obviously done some work. The lobby has been updated and the rooms look brand new. I was really impressed, though I’ve always kind of liked this hotel (even when it went through a slightly beat up phase). The location is fantastic, the staff has always been really nice and helpful. My only gripe is the seven dollar charge for parking, which seems really silly and a little bit insulting given that the parking lot is such a mess. Overall, highly recommended. Look forward to returning soon.
• FH

  Frank Haskell

  1 day ago
  2.0
  Everything is decent here aesthetically, rooms are nice but bed bugs are 100% a problem, not much help when bringing it up only that they act surprised like it’s never happened before
• NB

  Nita Bur

  Oct 3, 2026
  5.0
  The continental breakfast was wonderful! The game room with the life size games, pool table and mini shuffle board was an added plus!
• AT

  Anna Triplett

  Sep 9, 2026
  1.0
  This place is HORRIBLE! And i promise you this, they will find any way possible to charge your card after you leave cause they have to pay their staff some how! This review is gonna be long but well worth your time to read, my mother has seizures and yes she has a “REAL” certified service dog that even stays with her in the hospital, but this dump charges her husbands company $250 for this “PET” being in the hotel ? My mother never even slept at this establishment she did however; go visit multiple times and the last day my dad was at this dump he had to work and she and I did have to go get his cold items from their leaking fridge and she did pick his room up and retrieve his bathroom things he had left behind. We had took an uber down from DC and we proceeded to sit in the lobby to wait for him to come retrieve us after his work day ended. At this time, he had already been notified by his boss the hotel was charging him an incidental . My mother did speak with Trey and he could have asked her any questions regarding Maggie, but he never did . They came up with they were charging him cause the towels were dirty, the room had trash in it(well yea he stayed there a week and ate ) he did have trash but it was in the cans or neatly stacked beside them it was nothing nasty lol , right down to he had smoked in the stair wells? Yea, ok there are smoke alarms that would have went off , also cameras? I mean this is ridiculous; it seems they want to find anything possible to milk the credit card to pay their under educated staff somehow! Poor hospitality, musky smelling rooms, elevators barely work, no pool, black mold in the bathroom behind the commode, and there is rarely anyone at the front desk. My dad has since been treated for bed bug bites from this dumpas well! OH, almost forgot you aren’t allowed to sleep on the sheets cause he cut himself and got one dot of blood on the linens and they flipped out said he destroyed their linens? Ok, that’s why i physically watched housekeeping not change a bed, just dust it off and make it back nice and neat ;in a room that was being serviced for a new stay, grotesque and inexcusable! My gosh i can’t express how nasty this facility truly is! My dad is a diamond elite member and to be treated like this is embarrassing, he has traveled for work since 2017 and this is the worst hotel and hospitality they have ever dealt with.
• BT

  Brian Triplett

  Sep 4, 2026
  1.0
  BEWARE! If you get a complaint before quite time for talking on your phone in your room or for your tv volume and they have to refund the" Karens" money for her room ,you will be charged for it...Somehow they get ya back! ALSO, bring your own towels.and bed linens, if you leave a dirty towel or wash clothes, and left over garbage from eating there you get charged for an incidental. Dont you dare sleep on the sheets cause apparently they dont want to change them when you check out! This place is a joke! And they treat their diamond members horrible. You alao get accused of smoking in the stairwell, however there wasnt any camera.footage or how about the smoke alarms? Yes, thats correct i do smoke , but i smoked out back or in my car. I never bothered a soul while i was there; but they sure stuck it to me. I guess business was down, they had the pool closed off already and my goodness there was homeless.people laying by the cars on blankets and drinking alcohol asking for rides and more. My best advice is to avoid this hotel at all.costs...also i would like to add there are bed begs in this establishment just to.confirm had a bunch of red,hot, little blister come up around my neck, back and went to urgent care this morning and its bed bug bites.

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