Holiday Inn Express Richmond - Downtown by IHG

Reviews

• KT

  Kimberly Taylor

  4 days ago
  4.0
  Minuses a star because the garage is FILTHY, worst i have ever seen, from NYC, Chicago, DC to San Fran. The worst. Hire a dang power washing company PLEASE. You garage does not match the rooms, which were perfection. Are y'all blind to where you park?? It's gross. Hadn't I already paid for the room, I wouldn't have bothered to enter the hotel purely based off your nasty garage. The rooms were perfect. Beds perfect, pillows, towels linens all perfect. BUT, clean the halls and elevators. Skitzophtenic hotel. But otherwise I was happy with the room. No one seems to care about common areas. Lobby was decent.
• MA

  Mike Allen

  6 days ago
  3.0
  First, the staff - especially Justin, John and the very nice kitchen worker who brought out more food when her colleague didn't feel like preparing more - were fantastic. We appreciate Justin taking the time to outline some nearby restaurants. I didn't take the staff's kindness for granted because it felt like the hotel was falling apart before our very eyes, and they shouldn't have to deal with a poorly maintained property. We arrived in our room and saw that there was a slow drip from our ceiling that was landing on the A/C unit. There was also a bad leak in the middle of the lobby. The room A/C unit worked, but did nothing to lower the humidity in the room, Rooms and common areas were clean. Breakfast was edible, but certainly not recommended.
• HR

  HT Robinson

  Aug 14, 2026
  5.0
  I went to Richmond for the Jazz and Music Festival in Maymont Park. I had a great stay at HIE Richmond-Downtown. My room was ready when I arrived. It was very clean and the AC was refreshing! It was 97 degrees when I arrived! There were no issues or concerns with my room. Your room key was also used operate the elevator. I thought that was a little different, but it was just an added feature for guest security. The young man who checked me in was quite knowledgeable of the area and gave me a list of restaurants that were a short, walkable distance from the hotel as well as those that would require an Uber or Lyft. I took advantage of the daily breakfast. The menu did not change from day to day, but it was enough to get me started. There were snacks and cold beverages available for purchase. I interacted with several front desk and housekeeping staff during my stay and found every single person to be helpful and accommodating. I did not get the names of everyone, but I did get one name and that was Cheryl at the front desk when I was checking out. She invited me to come and stay again! I was happy to tell her that I'd be happy to stay there again.
• MA

  Marl A.

  Aug 8, 2026
  1.0
  Could not use bathroom sink as it was clogged with hair so we had to use bathtub for brushing teeth, washing hands, etc. We had medication that needed to be refrigerated and found that the room refrigerator was not very cold, did not have a freezer, and there were no controls to lower fridge temperature. No body wash soap in the broken soap holder. Bathtub had hair long black strands in it from a previous guest. We did not report until morning since we arrived late and we were tired from driving all day. In the morning, we reported these things to Cheryl at the front desk. She really should not be working with the public. She acted like she hated her job and could not be bothered with us. No apology or offer of a discount extended to us. We were in room 504. The only good thing I can say is that the night view out the window of the Richmond skyline was nice and Justin who checked us in was very welcoming and nice. We would not stay there again.
• EC

  Eileen Childs

  Aug 6, 2026
  1.0
  On check in we were upgraded. However the "upgrade" was very disappointing. Went in the bathroom and was met with a musty odor. The sink did not drain so I thought I would release the stopper. However, no lever to do so. Removed the top of the stopper when 30 minutes later the sink finally drained. Removed stopper top and there was so much disgusting black hair and mold! After a full day if travel thought would go to bed and deal with it the morning. Got in the shower but there was no body wash in the shower holder and the rack that holds shampoo, body wash and conditioner was broken! Note that I am elderly and have white hair so none of the hair belonged to me. What I thought was a Crack in the tub was a long black hair. Very poor experience at this hotel. I have pictures to show management. I can't believe this room was cleaned very well...if at all because any good housekeeper would have most definitely noticed the slowness of the sink drain. And this did not happen overnight! Note, no remedy from front desk. The associate only said she would report it. I did show her the photos but she just said again, she would report.

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