Candlewood Suites Richmond-South by IHG

Reviews

• SL

  Shannon Lackey

  Aug 15, 2026
  1.0
  Booked for this location. Upon arrival, they cancelled our room claiming issues with our booking. We went through Expedia and there were no attempts to contact us prior to cancellation. Then proceed to not offer a room after all of this. We will never book with this place again.
• TM

  T Mack

  Aug 3, 2026
  3.0
  I booked this hotel for a family reunion weekend, and my experience was disappointing from the moment I checked in. The elevator was out of service, which created a major problem because I was traveling with elderly family members. I had to carry their luggage upstairs to their room and then go back downstairs to help them safely climb the stairs. This was extremely inconvenient and should have been communicated before our arrival. To make matters worse, when I got to my room, I found that the recliner chair did not recline and was unusable. Overall, the lack of a working elevator and the broken furniture made our stay much less comfortable than expected, especially for a family traveling with elderly guests.
• HP

  Heather Phillips

  Aug 1, 2026
  5.0
  This hotel was a pleasant surprise. The room had so many amenities in the kitchenette including a dishwasher, garbage disposal and full size fridge, all looked brand new. The room could have been a bit cleaner, but nothing was unsanitary. Where this hotel really shone was the staff. Everyone was very sweet and friendly. George who checked me in carried up my luggage since the elevator was out of order. Denise who checked me out was also extremely kind as well. I would definitely stay again.
• AL

  Angie Lance

  Jul 29, 2026
  1.0
  Well the housekeepers cant read apparently. When you have a do not come in sign on your door and come in anyway. I had my medicine laying on the counter that i take week every two weeks and its all gone. The hotel doesn't seem to care. Im just beside myself, and all they could tell me was to calm down. Im not calming down. Im not going home for another 2 weeks. Its medicine that I cant just not take. Im so upset by this. My room smelled like bug spray when I got here that was overpowering. It was all fine till today when they came in and did something with my medicine.
• GR

  Gail Roche

  Jul 24, 2026
  1.0
  When we made the reservation, under Comments we specified my husband is in a wheelchair and we need a room with wheelchair access. When we pulled up, there were 3 handicapped parking spaces, but only one small section had a ramp. One car that was parked by it was over the line a bit so we had a hard time fitting the wheelchair up the ramp but they're are no other ramps available. When I asked at the desk why there is not more space for a wheelchair, he just shrugged his shoulders and said i can talk to the manager, except he was not here today. Then he told us our room was on the second floor, and then explained that the elevator was broken. He wanted to know if that was ok. Ummm, no! He said there is a room on the first floor but it only has 1 bed. After driving 5 hours, we didn't have the energy to shop for another hotel. I asked about a refund and he reminded me our room was non-refundable. Honestly the room itself was nice, but not handicapped accessible at all. The commode was about 12" high with no grab bars and the shower only had 1 bar on one side of the sliding door, not stable. One final note, their website brags they are pet friendly, but a big sign at the front desk says "Sorry, no cats allowed." They should be more specific for those traveling with their feline pets.

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