Candlewood Suites Richmond Airport by IHG

Reviews

• JM

  Joy Medford

  5 days ago
  3.0
  The staff here are genuinely nice. The rooms are decent as far as amenities. My reason for a three-star review is the cleaning. There was something super nasty looking in our bathroom. If we had been staying more than one night, I would have insisted they clean it or move us. I don’t think it’s possible that housekeeping missed this. It was just ignored.
• RH

  Rachelle Hill

  5 days ago
  5.0
  My family and I stayed here for over a month while my husband was working in the area. We had a positive experience overall. Great staff! They were all helpful from housekeeping, maintenance, receptionist to manager. The room had everything we needed - little kitchen to make meals, toiletries, little helpful items such as mini dish soap, dishwasher soap, paper towels, etc. The lobby has free coffee and tea 24/7 which my husband and I loved! Another plus was the free laundry. I would definitely stay here again if we are ever back in the area. We truly appreciated the kindness and hospitality from the entire staff during our stay.
• KC

  Katrina C

  6 days ago
  5.0
  Abdul, what a hoot! Luv his great happy spirit. I was given a room on the 3rd floor. Walked in and all I could smell was cigarettes. Went back down and Abdul helped me get a different room right away. Great service!! Thank you..
• CF

  CiNease Freeman

  May 7, 2026
  1.0
  I do not recommend this hotel to anyone. I had a room booked for 2 nights with my employee rate. I noticed a charged on my account so I checked my folio and I was charged a $250 smoking fee. No one smoked in the room at all. The manager Anastasia Davis told me that the room smelled like weed smoke. No ashes, no weed residue, no pictures of any proof and she said no refund. Several people mentioned being wrongfully charged fees by this hotel.
• JS

  Jenelle Shepherd

  Apr 25, 2026
  1.0
  Let's start with I am a Diamond Elite member which i guess doesn't mean anything other than you choose IHG (mostly candlewood suites) lodging everywhere you go. Had a reservation booked for 2 weeks about 2 weeks in advance. Get to the establishment and told that the elevators are down and have been for 2 weeks. One would think the manager would say, let's put this person on the first floor because they are going to be here for 2 weeks so they might have some extras with them. Nope, we are put on the 3rd floor. Having to drag computers, monitors, luggage etc. Here for training for a deployment with the instructor who has things needed for the class. Proceed to drag all of this stuff, multiple trips up to the 3rd floor, so several flights of stairs. Finally get in the room, we have no towels, no wash cloths, 1 roll of toilet paper because the other that is on the roll is already used and about gone. Headed back down yet again, for towels and told oh we are understaffed. So that would mean was half cleaned as well? Lucky for me I dont trust hotel cleaning staff so I always have cleaning supplies but shouldn't have to use it. Definitely did here. RM 301. Smelled like old furniture. Need updated and deep cleaned badly. Q-tip in the A/C unit, dust and crap blowing out of it. The microwave you put in your time, push start. If your done and there is still time you can't stop and reset. Button doesnt work. When turned on it sounds like it is going to either explode or just stop mid cook. Hallway constantly smells like weed. Cars revving engines at 5-6am every morning for no reason. At no point in this stay were we compensated for anything. 10/10 I would never recommend. The only good thing is it is close to the airport and blackout curtains. So if you have a 1 or 2 night stay, maybe but I would probably look for something else.

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