Best Western Plus Executive Hotel

Reviews

• JF

  JoHanna Feocco

  1 day ago
  2.0
  Upon arriving to this hotel, we walked in to the front desk to the host on her phone with what I assumed was her boyfriend and we stood there and waited for them to finish their phone call before she even acknowledged us. Next we head to our room after we got our room key and the elevator was run down and literally sounded like it was going to break. Then we get to the second floor and the hallway smelled horrible. I honestly can’t describe the smell it was nauseating to say the least. We got into our room and paint was chipping off the walls there was no cream packs or sugar for the coffee. Fast forward to time to go to bed the bed was so uncomfortable it was like sleeping on a piece of wood it was terrible ! To say the least we will not be staying here again and the front desk hosts should go through training on how to be well mannered and smile towards guest because the one at checkout as well was miserable and seemed to love her job like the one prior.
• GP

  gesha prawl

  4 days ago
  1.0
  🚨 DO NOT STAY HERE!!! 🚨 I wish I could give this place ZERO stars! The lady at the front desk was extremely rude and clearly had no idea what she was doing. We tried explaining that we had already paid when we made our reservation, but instead of checking into it, she kept demanding payment and arguing with us. She was too busy yelling and screaming instead of actually trying to help resolve the issue. When we finally matched her energy, the manager got on the phone and told us to CANCEL OUR RESERVATION! 🤯 So instead of fixing the problem, they chose to lose a paying customer because we stood up for ourselves. Horrible customer service, extremely unprofessional, and definitely NOT somewhere I would recommend. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE! 🚨
• LK

  Lisa Kiley

  Aug 4, 2026
  3.0
  Not the best hotel, but I would stay here again, got pretty tired of driving, staff was not all that friendly, but not rude. Floors were not cleaned, rugs in hallways was pretty rough…..beds were decent.pillows and blankets could use an upgrade. The A/C worked but wow it was so loud, very annoying. The shower pressure really sucked. Shampoo and conditioner was not full…. All in all a decent place to stop and take a power nap
• RN

  Renee Nann

  Jul 29, 2026
  2.0
  Stayed on 1st floor. The pictures of the hotel were very misleading. The room and hallways were not great, the rug in the hallway is very outdated and had an odor. The bed was comfortable but there were yellow water stains in the corner of the wall and big pieces of chipped paint hanging on one wall. Their lawn service was weed whacking outside of our window at 730 am! The pros would be just the pool and the girl who checked us in was super nice.
• CR

  Cindy R.

  Jul 14, 2026
  2.0
  This hotel has really gone down hill. I have several complaints - the 1st is the air conditioner. They work on motion which i usually try to avoid. If you're not moving in the room like sleeping or out, they don't cool but these did not cool when we were in the room. I say these because we were in 2 rooms for our 4 night stay. First room. King suite 433.. no matter how long we were in the room, the temperature was stuck at 76, even though setting was at 66. That room there were blood looking stains on the pillow. They moved us across the hall to room 436 which the air was slightly better but was stuck on 73. We even bought a stand up fan that oscillated. It helped us at night, but we had to compromise on other issues. The shower was great in the first room but this one barely trickled and it took about 10 minutes to get hot. You had to have the water all the way on hot and wait. We notice the sheets were on sideways. The tags that should be on the end, was on the side sticking out. We re-made the bed correctly and realized they were trying to hide a blood looking stain. We had a sheet we used. Also one of those pillow cases had red stains too. The first room had 2 trash cans and the second room only had 1. The breakfast was the worst I have had in a hotel Out of 4 nights I ate 2 bananas and 2 small packs of peanut butter that I put on bread that I bought. The eggs were powder. The sausage was overdone turkey. I tried raisin bran once but it was stale. There are no danishes or bagels. The coffee at the hostess station was marked out of order the entire time were there and I'm assuming it's always closed so to get coffee you had to stand in line in the breakfast room, only during breakfast hours. You only get maid service if you ask the night before and you have to go to the desk to get your own towels. The elevators are very dirty with sunflower seeds and other trash on the floor. The staff were friendly, although when I directly asked the front desk worker if they had motion sensors on the ac, she said she's never heard of that but later I asked maintenance and he said yes. Looking at other reviews, the AC is a frequent complaint so it's unlikely the front desk never heard of the motion sensors. And the halls are not air conditioned. If they were, it would help. We also endured a power outage from a storm and visits from multiple fire trucks because someone pulled the alarm on the elevator. Not the hotels fault except maybe the type of clientele they are attracting. This hotel used to be my go to stay whenever I came to Richmond and was the reason I became a member of Best Western but they have cut corners on air conditioning, food quality, hostess coffee, hot water regulators. and housekeeping to the point of it being a last resort. I hope management looks into customer complaints and makes improvements I'm not sure why it's not allowing me to add photos because I took them off the sheets, pillow case, and ac Follow up The canned cut and paste response by hotel management is the same for every critique and complaint in these reviews. It's insulting.

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