Holiday Inn Express & Suites Norfolk Airport by IHG

Reviews

• MB

  Monika Brown

  Jul 31, 2026
  5.0
  I came here as my third n final.place to rest. This place is wonderful n clean. Did I forget to mention absolutely clean. When I come here monthly to visit my grand kids i will only stay here. Period
• CW

  Charles Wade

  Jul 29, 2026
  5.0
  Very nice and efficient services. Very clean and great coffee.
• MS

  Michael Sklar

  Jul 28, 2026
  5.0
  We traveled to Virginia Beach to visit an old friend. This hotel was a great location although it was not close to the beach, it was close to I-64. This also made it less expensive than rooms closer to the beach. Staff was great, the room was very clean and breakfast was filling. 5 stars all around
• CV

  Chris Vega

  Jul 19, 2026
  5.0
  Rooms were great, pool was great. Breakfast was good and staff was friendly.
• JW

  Jerome White

  Jul 4, 2026
  1.0
  Wow. This was one of the worst hotel check-in experiences I have ever had. We arrived at the hotel after driving approximately four hours with a baby and children in the car. It took nearly an hour just to get someone to answer the front door. When the front desk employee finally came to the door, we explained that we had a reservation. Before even checking our reservation, she questioned when our booking was for. She then told us that because it was after midnight, she needed to call the manager. This was frustrating because we had already paid in advance, the hotel had previously called us, and we clearly told them that we were still coming. What made the situation even more unprofessional was that instead of helping us check in, the employee went outside, sat in a car, and smoked a cigarette for several minutes while our family continued waiting. When she finally walked back into the hotel, I actually had to ask her, “Are you ready to check us in?” After finally completing the check-in process, we went all the way upstairs with our children and luggage only to discover that the room keys did not work. I came back downstairs and found the employee in the kitchen preparing breakfast. I waved her down and explained that our keys were not working. Instead of immediately assisting us, she told me to hold on. No exaggeration, we waited around another 10 minutes before she finally came out to fix the keys. At this point, it was around 5:00 in the morning. We had driven four hours, had a baby and children with us, and simply wanted to get into our room and rest. The employee appeared irritated that we had arrived at that hour, even though the hotel knew we were coming. This employee seriously needs additional customer service training, and the hotel needs better overnight staffing. One person should not be expected to prepare breakfast while also being responsible for the front desk and arriving guests. This happened on a Friday night in Virginia Beach during Fourth of July weekend. The hotel should have anticipated that it would be busy and staffed accordingly. The entire experience was unprofessional, frustrating, and unacceptable. Guests who have already paid for their rooms should not be left waiting outside for nearly an hour, especially families traveling with small children.

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