Holiday Inn Express & Suites Norfolk Airport by IHG

Reviews

• KW

  Kayla Willis

  May 5, 2026
  5.0
  I had a fantastic stay there and the desk man jamel was super kind and helped me with superb service I truly think that man deserves a raise he was the star helpful during my stay
• FM

  Fred Moore

  May 2, 2026
  5.0
  This Holiday Inn was above and beyond my expectations and previous experience at other locations. Anitra made sure she accommodated us with kindness and understanding while explaining every single detail she felt important for guests to know. Nicole was very helpful and attentive to questions and concerns I had with my room and the facilities as well. In addition, she gave suggestions to activities that would benefit me entertainment wise. Sherly was well versed in Policy, timing and staffing. There’s no bit of information she was unable to provide and in a timely manner. She made sure I was well taken care of and greeted me with a warmth and a smile across my 27 day stay. I recommend for visitors deciding on what establishment to stay at.
• AI

  Allen Boyd II

  Apr 30, 2026
  5.0
  Jamel provided high level customer service, and created a welcoming environment
• CP

  Cain Price

  Apr 30, 2026
  5.0
  Jamel was super friendly and very helpful! Comfy bed and clean room.
• JB

  Jane B

  Apr 19, 2026
  4.0
  Check in was easy and fast with Jamel at the front desk. Jamel has the perfect personality for his job and his customer service was exceptional. He is knowledgeable about the area and gave us great recommendations. Carrie is another front desk clerk. I had birthday cards to mail but realized I had forgotten my stamps at home. I appreciate her kindness in sharing her stamps with me. Thank you Carrie! The lobby was nicely maintained. It was clean, bright and inviting. The continental breakfast was good and it had a nice variety. The room was actually 2 rooms, with both a bedroom and a separate sitting/ work area in the front which had a couch and good sized chair as well as a desk. Both rooms had large screen TVs. The bathroom was clean with a large shower. There was an issue with the toilet continuously running but Jamel came to the room right away and got it fixed. The HVAC worked well and was very quiet. The hallway was quiet. We were close to the elevator but we didn't hear it in our room. Walking distance to many restaurants, both national chain and local independents. Thankfully we were driving this time because there's no shuttle service provided to the cruise port. We would definitely stay here again if we're ever in area.

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