Best Western Plus Chesapeake Bay - Norfolk

Reviews

• JC

  jennifer Crawford

  3 days ago
  5.0
  Everything you could ask for in a low key calm beach vacation. Check-in was super smooth staff was prompt and polite. Rooms were cleaned very well for being directly on the beach no sand to be found when we entered the room. Beach so close to the hotel we didnt wear our shoes from the hotel to the beach. Was not a party atmosphere. Breakfast could use a little more options but the attendant was amazing and does a fantastic job.
• EB

  Eric Buckenmeyer

  Aug 25, 2026
  5.0
  I picked this hotel because it was right on the beach and we were not disappointed. The beach was not crowded and we had fabulous weather while we were there. We arrived too early to check in, and the staff graciously helped us get ourselves settled even without a room so we could enjoy the beach. I left one star off for the rooms simply because the floor in our room seemed oddly waxy, but generally I was satisfied with the accommodations. Big plus for the location and the service!
• ZR

  Zuzana Růžičková

  Aug 23, 2026
  3.0
  Hotel jsme brali kvůli poloze a ceně. Dcera zde nastupovala na univerzitu, tak jsme věděli, že potřebujeme jen něco na přespání, že hotel jinak využívat nebudeme. Tento byl relativně blízko jejího domu. Kladně hodnotíme parkování zdarma, na recepci káva zdarma. Pokoje starší, ale na přespání v pohodě. Jen koupelna bylo pořád vlhká, všude voda, úklidová služba vůbec za 4 noci- 5 dní nedošla. Musela jsem jít na recepci poprosit alespoň o čisté ručníky. Pochopila jsem, že vůbec nefunguje denní úklid, vynášení koše na pokoji atd. Ale jinak dostačující, je tam vše, co člověk potřebuje k přespaní. Hned u pláže, bazén taky super. Snídaně opět proti Evropě mini výběr, žádná zelenina, takže v podstatě jíte 5 dní každý den to stejné. Ale je to asi problém všude v Americe oproti Evropě.
• JS

  Joyce Sherrí

  Aug 23, 2026
  1.0
  I checked into this hotel and ended up leaving after only about 3–4 hours because I did not feel comfortable staying overnight. Shortly after arriving, I noticed visible dirt, grime and residue on the floors. I used disinfectant wipes to clean several areas myself and was honestly shocked by how dirty the wipes were afterward. I later found hair that was not mine throughout the bathroom floor, along with stains on the makeup remover provided in the room. The overall cleanliness was poor enough that I did not feel comfortable taking my shoes off. The television also did not work, even after I replaced the batteries in the remote. I had reserved an ocean-view room, but after arriving I was moved to another room because I was traveling with my dog, so I did not receive the room/view I had booked. I do want to say that the front desk staff I interacted with were kind and courteous. My issue was not with the customer service—it was with the condition of the room and the facility itself. Ultimately, I chose to check out rather than stay the night. I was told I would still be charged for one night because the reservation was non-refundable, and I have since contacted Best Western Customer Care to request a full refund given the circumstances. Unfortunately, this was not a property I felt comfortable staying in, particularly when it came to basic cleanliness.
• SD

  Sarah Davis

  Aug 20, 2026
  5.0
  My son is in the military so this place is always convenient and the only place I will stay when I come. I am a beach bum so I absolutely love this location. The staff is awesome, They always have a smile on their face. The ladies and breakfast are awesome It’s good to come back and see the same people. This time I got a room with a balcony normally I get the room with the kitchen on the other side. Both rooms are nice spacious and clean, I think I’m going to get the balcony room for now on especially if I’m traveling alone and don’t have to cook. The view is amazing!!! Always a good experience when i am in norfolk.

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