Best Western Plus Chesapeake Bay - Norfolk

Reviews

• MC

  Milissa Chess

  Jun 29, 2026
  1.0
  Very disappointed. We got a room with a kitchenette and there was nothing to use for cooking, not even one utensil. Ants were everywhere. We had to go to the front desk to get toilet paper and towels. The phone nor the TV worked. We went to the pool and while there it was very noticeable that the so called maintenence men sat around either talking to each other, a guest or were on their phones . We heard them get a call and they sat there and talked for thirty minutes before going to the call and was back after about fifteen minutes, so you know nothing was fixed. The location was beautiful that was the only good thing.
• AR

  Abid Rajput

  Jun 28, 2026
  2.0
  Our recent stay at this property was highly disappointing. This is a bare-bones, no-frills hotel that fails to provide even standard hospitality services. Most notably, daily housekeeping was non-existent during our stay. Essential tasks, such as changing the bed linens, appeared to be completely neglected, and trash was left accumulating on the veranda.The hotel is severely understaffed, particularly during the evening. The night shift is restricted to a single receptionist who is understandably overwhelmed. Our room was inadequately prepared, containing only an empty tissue box. Because the lone receptionist could not leave the front desk to assist us, this basic issue was never resolved.Security and maintenance are also major concerns. Upon returning to our room one evening, we found ourselves completely locked out because the deadbolt mechanism had malfunctioned and blocked the door. While a staff member did eventually come to assist, they had to physically break the lock just to grant us access to our room.The dining experience was equally frustrating. The breakfast area is far too small to accommodate the hotel's occupancy level. To make matters worse, the breakfast staff was incredibly rude. When we noticed the croissant container was empty and requested a refill, we were curtly told that they were still defrosting and not ready. We decided to wait, and it was only after staff realized we were not leaving that they finally refilled the tray.Lastly, the advertised "private beach" is mediocre at best and does not justify the stay. I strongly advise travelers to avoid this property. It is well worth paying a bit extra to secure accommodations elsewhere, even if it means staying a bit further away.
• PS

  Penney Scott

  Jun 23, 2026
  1.0
  Where to start. So we have used this hotel in the past and was always great. Right on the beach, beautiful. This time, oh boy. We arrived after 12 1/2 -13 hours in the car, with 2 children. We arrive arrived around 9pm give or take (was a week ago) only 2 find they messed up our reservation. They tried putting us in a room that sleeps 4. We are 3 adults and 2 children. I believe that makes 5. Plus one dog. When making reservation they repeated back 3 adults and 2 children reciting their ages. Yes, all correct. Until we get there. They then proceeded to try and put us in room for 4. I got a little irritated, this is unacceptable. Said they didn't have any more rooms. What? Again unacceptable. I suggested they find a room, as we had reservation in advance. She found one room, but it was an upgraded room and costs $300-$400 more. Unacceptable. I asked what was the discount. She said no discount, better room. I suggested she call a manager. She, Van, who was trying to be accommodating and polite (no complaints with her. And quite patient) then proceeded to call manager Kaylyn Taylor who then proceeded to give Van an ear beating for calling her, refused any discounts for THEIR mistake. At which point I was now in too much pain and too tired to stand and argue. Give us the blessed room! We enter the uncleaned room with no sheets, pillows for pull out bed. Had to go back. We were given 2 FITTED sheets and blanket, no pillows. Went back for pillows for pull out, in fact we are home and still waiting for pillows. The room could have been nice, but floor was ridiculous, every counter/surface was dirty and sticky. There were full pecan halves on the floor. Large ball of HUMAN hair in the bathtub. Toilet was....very dirty. It was like pulling teeth to get towels and washcloths. Sorry but 3 or 4 towels and a few washcloths do not work for 5 people. So everyday, pull more teeth. The last night we was told there were no washcloths. Awesome we get to drive back home all sweaty and dirty, nice. Breakfast wasn't bad, what you would expect and was mostly clean. However if breakfast lasts till 10am why stop replenishing if still 45 minutes till done. Nope, no more waffle mix, nope out of juice, no more yogurt for you. I even heard her tell a very nice elderly gentleman to " go to the lobby for coffee " wait, what? This was our granddaughters first trip to see ocean and beach. I hope they remember the better stuff. I think we will seek other accommodations for future trips, considering family lives 2 blocks from hotel it was convenient. Butit will be worth driving elsewhere. And I didn't even mention the bugs. Sorry Best Western Plus, I think you lost some customers! And other family members that travel to the area as well. Don't know what happened to a really decent place 😕
• IJ

  Isaac Johnson

  Jun 20, 2026
  2.0
  Room was clean but in horrible condition the front door looked like someone tried to pry the door open from the outside there was a gap under there corner of the door that was at least a 1/4 inch we had to put a towel in front of it to keep the bugs out the air conditioner worked great but looked like it was falling out of the wall . The toilet wouldn't flush right it took roughly 5 flushes to get anything to go down . The ladies at the front desk were nice but we asked for wash cloths twice and they never brought and and that was after we went to the desk and was told that they were being washed but we would get some later . The view over the Bay way great.
• NM

  Nicola McCollister

  Jun 13, 2026
  1.0
  On arrival the rooms were spacious but unfortunately they were dirty. The bathroom had not been cleaned, and the floors were dirty. We let reception know but they said there were no cleaning staff on site. The receptionist did offer to clean it herself but couldn’t for a while. Instead we were handed the cleaning products and had to clean the bathroom ourselves. There was also no oven in the kitchen. When we booked our stay an oven was pictured and listed. They since remodeled the kitchens and removed all ovens, without informing us. There were also no utensils, mugs, glasses, plates, bowls, or pans in the kitchen. When we asked at reception they said they had no more available and gave us a few paper cups, plastic bowls, plastic plates and utensils. We were unable to use the kitchen at all during our stay. There was also not enough bedding or towels and we had to ask for more. Additionally there were multiple roaches in the room. Overall I would not recommend booking this accommodation.

Frequently Asked Questions About Best Western Plus Chesapeake Bay - Norfolk