Best Western Plus Newport News Inn & Suites

Reviews

• MP

  Morris Powers

  4 days ago
  4.0
  Becoming a little shopworn, but good value for the price.
• KH

  Kaila Hines

  Apr 27, 2026
  1.0
  If I could put zero I would. The worst hotel to stay at. Whole was nasty. Trash filled with old containers of meat. Have ROACHES. Asked for a refund management refuse to give me a refund after sending pictures. Do not book here.
• SS

  Shauna Stahl

  Apr 24, 2026
  1.0
  Whole building smelled awful, room smelled as well. Bed was hard, could barely understand front desk attendant. Breakfast was minimal most things out or not on. Linens were all stained in the room. Save your money and go elsewhere
• GP

  Gina Proulx

  Apr 5, 2026
  2.0
  What an experience. First Room: The television set didn’t work. The very polite front desk person came and tried to make it work. Couldn’t do it either. Switched me to a new room. Second Room: It wasn’t as nice and did not have all of its supplies. No coffee pods for the coffee pot. That would become a problem the next morning. Then the Internet wouldn’t work. I couldn’t get connected at all. I ended up using cell service the entire time I was there. The front desk clerk, who was very polite had no idea how to help me. Then I tried to use the ATM. The ATM would not find an Internet connection. Apparently someone had come just in front of me a few minutes ago and it worked, but it didn’t work this time. The Desk clerk, who was very polite, had no idea how to help me. I needed to change to use the washing machine. I left to go to an ATM to get some change and I came back and washed my clothes. Then, I found that the dryer didn’t work. I had to take all of my wet clothes - leave the hotel - and find a laundromat at 9 o’clock at night because I could not travel with two loads of Soaking wet clothes. I woke up this morning and I went down to have some coffee - and the coffee machine was kicking out grounds with the Coffee. I told the other - also polite desk clerk that something was wrong and he had no idea how to fix it. So it is Easter morning and so far no one’s going to be having coffee in this hotel. Again the front desk clerk was very polite, but had no idea how to fix it and had no sense of urgency to look elsewhere to try to find help. And remember, I have a room that has no pods for the Keurig machine. I decided instead to get the hell out of here. I suppose it was better than sleeping in my car.
• TC

  Trish C.

  Mar 30, 2026
  3.0
  Did an online reservation and rcvd a confirmation email immediately. I did not receive a pre check email on the day of arrival. Since I wasnt arriving untill 9pm I was concerned so I called the hotel. The person who answered said late check in is fine, no need to let them know. I had him confirm my reservation anyway. We checked in and get to the room. It appears clean, smells like air freshener. There was a desk chair missing one arm. Sad. Tried to find an ice machine working so went to the front desk and was told they only had 2 and both were broken. No apologies. The TV's remote didnt work. The TV displayed "this remote has not been programmed for this TV, please bring this to the manager". This was frustrating since we didnt try to use it until after getting washed up and into bed. At this point I wasnt going to get dressed and go to the front desk. Very aggravating. Besides those irritations the a/c worked great, the bed was comfortable, it was quiet, and I slept very well. Front office staff at night and in the morning were robotic. No customer service skills. Very few words, no greetings, no thank you, no asking how was your stay? This is supposed to be a Best Western Plus. I dont normally stay at BW's but as it turns out this is my second stay with this brand in less than a week. In my review for the previous BW Plus in Waynesboro, Va I wrote they need to rebrand as BW Minus! I stand by that statement. We both decided to try and avoid this brand in the future.