Staybridge Suites Building 1208

Reviews

• SM

  Shanell M

  4 days ago
  5.0
  Absolutely love this hotel and the team. Everyone is wonderful the rooms are great. We were lucky to book in advance and was able to get the 2 bedroom suite for when we had to pcs. Breakfast is good. Rooms clean. Social on Wednesdays is good food. Pool, playground and kids play room is great. Thank you to the team
• LA

  Luis A

  Jul 4, 2026
  5.0
  Fam friendly. With kiddos under the age of 10, we had a blast. Breakfast. Chill. Kid-friendly pool. No charge washer/dryer. It's everything I wanted.
• ED

  Erin DuBerger

  Jul 2, 2026
  2.0
  My family and I checked into this hotel during our PCS move, and our stay was extremely disappointing. When we arrived, we discovered that the advertised pull-out sofa was actually only a small twin-size pull-out. This was never disclosed during the booking process. We are a family of four with two children, and the room was advertised as accommodating four guests. There is simply no way this room comfortably sleeps a family of four. I immediately called the front desk because I thought there had been a mistake. The employee I spoke with had some of the worst customer service I’ve experienced. She confirmed that the pull-out was only a twin bed and said it was “usually for smaller children.” I explained that I had entered my family size and my children’s ages when booking and asked how this room was considered suitable for us. Instead of offering a solution, an apology, or even acknowledging the issue, she simply said, “Let me know if there’s anything else I can do.” She never offered to move us to another room, provide a rollaway bed, or make any attempt to resolve the situation. For nearly $300 per night, a room advertised to sleep four should actually be able to accommodate four people comfortably. I immediately contacted management through the IHG app. The representative told me they attempted to reach the hotel multiple times by phone and fax but were unable to get a response. I was assured someone from the hotel would contact me within 24 hours. It has now been almost a week, and I have still not heard from anyone. Later that evening, we discovered the pull-out bed was also missing a pillow. When we finally got the bedding, the blanket provided had a large hole in it. Once again, I had to call the front desk just to receive basic bedding. Overall, this stay was an extreme disappointment. Between the misleading room description, the lack of concern from the front desk employee, the complete absence of follow-up from management, and the poor condition of the bedding, this experience fell far below what I expect from an IHG property. At this price point, guests should at the very least have adequate sleeping arrangements, complete bedding, and staff who are willing to help when problems arise. I would not recommend staying here unless these issues are addressed.
• NA

  Nathan Alba

  Jun 25, 2026
  4.0
  Excellent hotel! Downside is they are pricey and not much room servicing.
• NK

  Namita Karna

  May 5, 2026
  4.0
  This hotel offers a perfect home away from home feeling with its spacious suites and fully equipped kitchens. I love the clever layout of the rooms because it gives you plenty of space to work or relax during a longer stay. The common areas are bright and welcoming which makes the social hours and morning breakfast feel like a natural part of your routine. It is a fantastic choice for a comfortable and stress free stay where you have all the conveniences of an apartment paired with great hospitality.