Candlewood Suites Chesapeake/Suffolk by IHG

Reviews

• SG

  Star Garcia

  Jul 26, 2026
  5.0
  Location is very nice and the hotel is very good!
• CE

  Claudia Endres

  Jul 21, 2026
  5.0
  Good water pressure in shower. Need more towel bars and teaspoons.
• TL

  Tami Lewallen

  Jul 11, 2026
  1.0
  I made reservations almost 2 months in advanced. Requested 2 beds and had a pet. We got into town and they didn't have a room with 2 beds, didn't have a king, and didn't show we had a pet. I showed them the reservation, and they said all they had was 1 bed. I found out later, the same thing happened to my sister last year. She needed a handicapped bathroom and they did a bait and switch with her too. Had I known, I would have stayed somewhere else. I will never stay at this hotel in the future and will warn family to avoid this establishment. They run a shady business.
• BF

  Brent Flester

  Jul 8, 2026
  5.0
  I have been staying here for 3 years now everytime I am in town for work. It is close to my work, shops, and great restaurants. Melinda the manager always takes great care of me. My room is always clean and very comfortable. I always sleep good here. The front desk staff here is always great. They check me in quickly and they are always so friendly. Thanks Melinda and staff for this great home away from home! See you all on my next business trip! Brent
• LD

  Living The Dream

  Jul 6, 2026
  1.0
  This review speaks mainly to Melinda L. Warren (General Manager). I don’t know what warrants a manager yelling at a customer to the topic of her voice in the front lobby. That’s exactly the behavior Melinda L. Warren displayed with me. This woman went psycho because I had the credit card in my digital wallet and the hotel needed a physical card for incidentals (I had one). I was extremely exhausted due to a long flight and I was in Virginia for a wedding. In 65 years I have NEVER been treated like this at any hotel (frequent flyer)! Melinda L. Warren (general manager) called me almost everything but a child of God. Then, she miraculously became a therapist and diagnosed me as passive aggressive because I was calm and not shouting at her the way she chose to do me. THEN, she somehow proceeded to tell me that I wouldn’t be happy at that hotel so she was going to cancel my reservation. I did call the corporate office but no one ever followed up with me. Therefore, I presume that it’s okay for general managers to treat their guests extremely and maliciously rude and condescending? My stay was from June 25-28 and I have not heard one word from corporate nor did I receive any apology from Melinda L. Warren. In closing, it does not matter how wonderful a hotel and its amenities are; when the service is horrible everything is horrible. Because of vacancies in that area I was unable to make reservations at another hotel. P.S. The shower is simply a curtain with a drain in the floor. Water goes everywhere! Worst hotel I have ever stayed in hands down.

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