Holiday Inn Chantilly - Dulles Arpt Area by IHG

Reviews

• MA

  Mathias A.

  3 days ago
  1.0
  They were renovating and the hotel management had not organized an alternative area to store guest luggage. As a result, luggage storage was not possible which was very inconvenient because we were headed for a trade show and can’t bring all that luggage. The kind man from the night shift found the improvised solution to store our luggage in one of our rooms. But then later in the afternoon at pick up no one could open the room since access expired. This caused 20 min wait time although we had to catch a flight. This all caused extreme inconvenience for us and our waiting driver. COULD YOU PLEASE START OPERATING LIKE ANY OTHER HOTEL?
• AR

  Alana Rao

  4 days ago
  1.0
  Serious safety concern. The hotel gave my family working keys to a room already occupied by a sleeping man and his young daughter. Unknowingly, we enter the room “assigned to us”to find it occupied. Afterward, the front desk employee said he was going to do something “unethical” and take someone else’s room for us, which has been the standard practice all day and initially what happened to us when we arrived. During check in, I was told the hotel simply changed our booking from two double beds to 1 king bed … for our family of 4. When I would not accept that room becuase it was not my reservation, they first sent us to an occupied room at 11pm and then by midnight took another reservation to get us in. Our children were terrified that someone could also be given access to our room. My son became so distressed that he vomited and refused to stay the second night. It was a very traumatic experience. We left early and filed a formal complaint with IHG Corporate, but still have not received a meaningful response explaining how this happened or how it will be corrected. This was not a minor room mix-up — it was a serious security failure. I do not want a stupid apology for the risk this hotel put us all in, but I want a refund which has not been provided.
• FG

  Fera G

  6 days ago
  1.0
  Exceptional Front Desk Staff, but a Disappointing Hotel Experience Sid, and CJ at the front desk provided exceptional service. They were kind, attentive, and helpful, and my interactions with the hotel staff were generally very positive. Unfortunately, the hotel itself was a completely different story. Although the property appears to have undergone cosmetic renovations, it still has significant underlying maintenance issues that seriously affected my stay. - First stay: I had to change rooms after midnight because the mattress was extremely squeaky and sank when I lay on it. - Second stay: During an extended stay of more than a week, I initially had an acceptable room, but mosquitoes from the algae-covered pool left me covered in bites and kept me miserable throughout the night. - Third room: After being moved, I encountered even more problems. The toilet ran continuously throughout the night, the AC unit made loud pipe noises every time it kicked on, and the mini-fridge was noisy enough to disrupt my sleep. Overall, my experience was extremely disappointing. The repeated maintenance issues left me sleep-deprived and uncomfortable throughout my stay. What made the situation even worse was the lack of any meaningful effort to compensate for the inconvenience or accommodate the discomfort I experienced. The management response was particularly disappointing. Rather than taking ownership of the issues and trying to find a reasonable solution, the manager essentially told me that if I was unhappy, I should stay somewhere else. Good front desk service cannot make up for poor management and unresolved maintenance issues. Cosmetic renovations may improve a hotel's appearance, but they mean very little when guests cannot get a good night's sleep. I sincerely hope management addresses these problems and takes guest concerns more seriously in the future.
• EL

  Erica Lemley

  Oct 6, 2026
  1.0
  The hotel cancelled my reservation 3 days prior to my stay because they overbooked. Their solution? Offer me a nearby hotel room for an additional $200 - so they screwed up, but I am the one who has to pay for it? Moreover, they sent a generic cancellation email that I almost didn't open because it looked like one of those 'looking forward to your stay' emails that hotels often send. I am lucky that I opened it, and was able to find another room (after scrambling for an hour) during a very busy weekend in the area. But the fact is they need to take responsibility for their screw up. Offer a room nearby at the same rate. Comp points, or future nights stay. Horrible customer service.
• CC

  cider channel

  Sep 20, 2026
  1.0
  Horrible racial, gender, religious discrimination from Muslim staff and guests, including screaming from the front desk. Extreme Noise(7hours of continuous door slamming), Unprofessional Staff, and Discriminatory Treatment My recent stay at this property was deeply disturbing due to severe noise disruptions and hostile staff behavior. The hotel assigned me a room sandwiched directly in the middle of a massive group attending an event. Throughout my stay, roughly 50 people were constantly moving back and forth between surrounding rooms, slamming doors every few seconds. I asked them nicely to stop, but they kept going for about seven hours, leaving me entirely outnumbered against a group of nearly 50 people. When I reported the disturbance to the hotel, the group responded with retaliatory noise, including intentionally banging on the shared wall. Rather than addressing the room deficiencies, a staff member named Altouma, who was wearing a hijab, escalated the situation by shouting at me over the phone, slamming the receiver down, and screaming at me at the front desk in front of other guests. She demanded that I explain why I recorded the hallway noise, acting as if she had legal authority over my behavior, even though recording public noise is completely legal. When I stood my ground against this unprofessional treatment, her hostility only intensified. I couldn't understand why this female staff named Altouma, was so discriminatory toward me(non-muslim female solo traveler)while talking about her religion. She yelled at me that women wearing hijabs shouldn't be recorded, even though I was only recording the excessive noise in the hallway. She was advocating strictly for their rights while completely ignoring my right to peace and quiet as a paying hotel guest. It turns out that many of the hotel staff share the same religion including the hotel manager himself, as did roughly 90% of the guests attending a large wedding event at the time. I later learned that many airport-area hotels in the United States hire refugees from Somalia, Sudan, and other countries who share a similar religious background. I do not intend to spread hate speech against refugees themselves, but experiencing this level of coordinated discrimination from people sharing the same religion left a strong impression on me and created a deep bias. It became clear that airport-area staff here practice selective customer service: extending full accommodation and tolerance to preferred groups while treating solo international guests with condescension, intimidation, and dismissal. Management needs to conduct an immediate audit of front desk staff behavior, event crowd control, and anti-discrimination standards. I am considering a lawsuit against this hotel due to the staff's discriminatory behavior against my race and gender, as well as their blatant favoritism toward guests who share their religion, which prevented other paying guests from receiving equal treatment. I strongly warn solo female travelers and international visitors to stay elsewhere. FYI: I paid the full price of $126 USD through Booking.com, and Booking.com was extremely slow to respond to this matter. I have been calling every single day to get this resolved, but both Booking.com and IHG keep repeating the same thing—telling me to contact the other party to resolve the issue. When I checked today, this hotel's rate was around $61 USD on other third-party websites. If that lower price reflected their actual standard, their poor service quality might make a little more sense.

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