Crowne Plaza Crystal City-Washington, D.C. by IHG

Reviews

• PU

  Pray for the USA

  4 days ago
  5.0
  I checked in here today. I was concerned because of all the negative reports. My check in went well. Two beautiful people at the desk greeted me and checked me in with no issues. Our room was clean and everything smelled clean. There was a presence of national guard staying here which was very nice. There are great places to eat right down the street. Some were stands with food, outdoor seating and a beautiful water fall near by which created a really nice atmosphere. We ate Thai food combo with drink for 20$each and the food was amazing. Also an older cinema if you want to enjoy and old movie. Such a great little area with a small grocery store and cvs practically next door. We paid 47$ for parking but I didn’t mind as I felt it was safe. We booked third party and got a great deal. Thank you Crown Plaza.
• MA

  Makenna Allen

  May 7, 2026
  2.0
  I was in the bathroom then i heard screaming. There were cockroaches in the rooms. There was also chunks and drips of substances on the walls and bed boards. Service from staff is amazing they are very kind. Location is good but the rooms ruined it for me.
• MK

  Muscaro Kirakosyan

  May 5, 2026
  5.0
  I had a wonderful stay at this hotel, especially because it is so close to the airport and the metro, which made getting around the city a breeze. The room was spacious and very quiet, with a really comfortable bed that helped me get a great night's sleep after a long day of exploring. I loved using the free shuttle service because it was always on time and the drivers were very helpful with my bags. The lobby has a modern and bright feel, and the staff at the front desk were incredibly welcoming from the moment I checked in. I also spent some time in the fitness center which was well-equipped and clean, and the views of the city from the higher floors were a fantastic bonus. It’s a perfect home base if you want to be near all the famous monuments and museums while still having a relaxing place to come back to at night.
• MG

  Mae Gibson

  Apr 29, 2026
  2.0
  Great location for conferences and National, but it mostly ends there. The hotel is very dated and they have not done anything to improve that. The gym is quite small. Basic things like a laundry bag or pen/paper are not included in the rooms. It was clean. The customer service is really poor, from reservation to on-site. Moved to another hotel across the river and it was a night and day difference in service. I wish this hotel would at least pretend to value your business. But it was taken over by National Guard, so maybe they have a Gov contract and don't need additional guests.
• MP

  Mayra Pons-Ozoria

  Apr 8, 2026
  2.0
  Our hotel room had a motel feel- for starters, the “standard” room does not come with the amenities advertised. We only chose the standard rooms to have two beds; the king room advertised the same amenities but I seemed to have had the short end of the stick. We’re lucky to have even had toilet paper. Bathrobes are not available (we asked) and I had to go to the front desk for towels bc they did not pick up the phone at front desk/guest services/room service. The tv was old and the remote barely worked (neither did the built in streaming apps). The limited access to tv is not favorable, especially when traveling with kids. For a two night stay, parking cost $98, which was also not disclosed upon booking. Overall, I found this property extremely overpriced & underwhelming. Having stayed in many different properties in recent years, this was by far my most disappointing stay. The staff was professional when we got to speak to them but they were hard to reach and unapologetic when we couldn’t reach them. While its location is in close proximity to DC’s museums, you’re better off staying somewhere else (there are many options). It simply was not worth it!

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