Westgate Park City Resort & Spa

Reviews

• B0

  Bryde 04

  5 days ago
  5.0
  Laura is absolutely amazing! She has already made the beginning of our stay at Westgate Park City so memorable. From the 250 USA BBQ to enthusiastically encouraging guests to take part in the Patriot Quest by searching for all 50 hidden state stars throughout the property, and sharing great tips on where to catch the drone show, she has gone above and beyond. Thank you, Laura, for your kindness, enthusiasm, and genuine care. You truly represent the spirit of Westgate, and your dedication is what exceptional customer service looks like. We're only at the beginning of our trip, and we hope to see you throughout the rest of our stay!
• HT

  Hailey Thurston

  Jun 26, 2026
  3.0
  We used to love staying there, but their customer service has really gone down hill. This seems partially due to the serious language barriers at the front desk. Our whole floor smelled like seafood. We asked for a different room on a different floor. The room we went to look at and they were about to move us to hadn’t been cleaned. They told us to wait at our old room and they would send someone to let us know when we could move rooms when it was cleaned. After 45 mins with no one showing up we went back down and the lady said she forgot to send someone to tell us. We ended up in a completely different room than the one we looked at and even smaller room than our original one we booked. We ended up canceling our second night and they made us checkout an hour earlier than usual since we cancelled. Won’t be staying there again.
• JW

  Jeremy Wike

  Jun 26, 2026
  5.0
  Update: After chatting with the GM I have changed my review of the resort and chalk it up to an inexperienced front desk clerk. This is directly for the Spa. Not a fan of the actual resort. Sophie runs an amazing Spa with an even better team. 10/10 for everything and everyone associated with the Spa. Here are a list of names that you should definitely ask for: Sabri, Aunika, Oki, Court, Alyssa, and Rosana. We spent 5 hours in the spa and was just blown away by their dedication. Thank you Sophie and team for making our experience so relaxing.
• CL

  Chris Laub

  Jun 21, 2026
  3.0
  Great amenities, but terrible room layout and lack of privacy ​The Westgate Park City itself is a nice property with friendly staff, but we unfortunately will not be returning due to the room layout. We stayed in the Elk Lodge in a room that featured an adjoining door to the neighboring suite. Calling it a "door" is generous—there is a massive gap at the bottom that you can literally see through, offering zero sound insulation. ​We spent our entire stay essentially sharing a space with the family next door. We could hear absolutely everything: loud talking, kids yelling, clashing plates, and even intimate bodily noises (coughing, nose-blowing, etc.). To make matters worse, the neighbors' kitchen was right against the connecting wall, and the smell of their cooking completely overwhelmed our room. We were woken up multiple times throughout the night. Unless you are booking both adjoining rooms for a large family, I highly recommend staying elsewhere.
• PJ

  Preston Johnson

  Jun 20, 2026
  1.0
  ​This place is just another heartless, corporate money-grab. ​Despite specifically reserving newly renovated rooms well in advance, we arrived only to be lied to about our accommodations and relocated regardless of the fact that the property had low occupancy. Management then had the audacity to try and hijack our weekend, telling us we needed to sacrifice our time and money during my father's birthday and Father's Day to attend a timeshare presentation just to get the upgraded rooms we had already booked. ​To make matters worse, the manager’s attitude was downright dismissive. They literally told us, "Our renovated rooms are the same as the old rooms, there is no difference," followed by, "Just open the blinds," and, "I didn't promise you that, so we can't keep that promise.", "It doesn't matter if the rooms are dark, people come here in the summer and winter to go outside not spend time in the rooms" Completely contradictory to why they would gatekeep upgraded rooms, and why their rooms would be so expensive in the first place. Their management makes you feel slimy and sleezy. ​The room we were given was dark, dated, and depressing. When we brought these issues to management, they couldn't have cared less. To them, we were just a number. Broken promises mean absolutely nothing to this establishment; they only care about draining your wallet. ​On top of the terrible service, the location is incredibly inconvenient with zero nearby amenities. Unless you are willing to drop $85,000, you won't even get the basic accommodations that any standard hotel provides for free. ​This place is an absolute joke. They seem to think that because they have investor backing, they can walk all over customers and break guarantees just to make an extra buck. I would never recommend this location, their rooms, or their abysmal service to family, friends, or business travelers. Avoid this place at all costs