Westgate Park City Resort & Spa

Reviews

• TD

  Taliah Duchatellier

  May 9, 2026
  5.0
  We had such an amazing check-in experience at Westgate Park City Resort & Spa thanks to Laura! From the moment we arrived, she made us feel so welcomed and comfortable. She took the time to thoroughly explain all of the resort amenities and was incredibly personable throughout the entire interaction. One of my favorite parts was hearing about some of her own road trip adventures while we shared details about our cross-country journey. It honestly felt more like talking to a friend than just checking into a hotel. Laura’s energy, kindness, and professionalism truly stood out and made the start of our stay even better. Thank you again, Laura, for going above and beyond! 💕
• AC

  anthony ciabattari

  May 7, 2026
  5.0
  We stayed at the Park City, Utah Westgate property for a week in a one bedroom unit. The property was truly amazing. The staff were top notch. Manager Paul and associate Alejondra assisted us during our stay and they were amazing. We also had the privilege to interact with other front desk associates and they were amazing too. We recommend to visit the property and stay at the property. We will for sure be back. We also attended a property preview with Nathan in the sales center. He showed us a 2 bedroom with a studio lock off. He reviewed what we currently have and showed us what options there were to possibly get a larger unit. Once he saw that we were utilizing our ownership and maximizing it, he understood that we enjoy what we have and there was no pressure at all. We received a gift certificate for Drafts and 2 complimentary vacation packages with Interval International.
• PM

  Priscilla Miller

  May 2, 2026
  5.0
  The grounds are beautiful, the rooms are wonderful and worth the money (and match the pictures)… but the staff… hands down amazing. If I could write a review for each one that has helped us I would. Laura stole the show. I ran into a medical emergency with my husband who has a terminal illness… not like call 911. I needed to McGyver something on the fly and she went and found everything I needed. It was too late to go to the store. She was so calm (which really helped), and just amazing. I’ve traveled all over the world and I’ve never had a staff member go so out of their way. I’ve come to park city for over 20 years and I haven’t stayed at this hotel, I won’t stay anywhere else. Sorry Stein Erickson, but thanks for the many years… Pics are not from medical stash she found for me, this was in our room… it isn’t our anniversary the booking agent for the hotel asked if it was for anything special, and all I said was it’s really special to us…
• MA

  Mr. O’Neal Adams

  Apr 30, 2026
  1.0
  I Booked through Priceline at a total of $180.96 for two nights. There was no disclosure anywhere in the booking flow of a $50/day mandatory resort fee—no line item, no estimate, and no “pay at property” notice. At check-in, the hotel demanded an additional $100. That’s more than a 50% increase over the advertised price. I asked management to show exactly where this fee was disclosed prior to checkout. They could not. Instead, they deflected to “third-party booking” and their own website terms, which were never part of the transaction I agreed to. This is classic drip pricing—advertise one price, then add mandatory charges after the fact. Whether intentional or not, it’s misleading and creates a materially different total than what was presented at booking. I’m requesting a response from management: Where, specifically, was this mandatory fee disclosed before checkout? Until that’s answered, travelers should assume the advertised rate here is not the real price. Verify all mandatory fees before booking or expect to pay significantly more at check-in.
• EP

  Efrain Perez

  Apr 25, 2026
  2.0
  Concern Regarding Customer Service Experienc Park City Reservation Inquiry I am writing to express my disappointment regarding a recent interaction I had while attempting to make a reservation at your Park City property. As an owner, I expected a much higher level of service than what I experienced. When I called to inquire about booking a one-night stay so I could enjoy a short getaway with my child and use the amenities, the representative I spoke with (her name sounded like Trisia or similar) was unhelpful and came across as dismissive from the start. It felt very clear that she did not want to assist me. She informed me that I was required to book a minimum of two nights, which was surprising and had never been my understanding as an owner. When I asked for clarification or options, she did not provide any helpful explanation or alternatives. Out of frustration, I had to look up pricing myself through third-party platforms like Expedia just to understand what a one-night stay might cost. I even asked her what the price would be for a non-owner booking a single night, and she continued to insist that it was not possible, without offering any further guidance or solutions. This experience was extremely frustrating and disappointing. As an owner, I expect clear communication, helpful guidance, and a willingness to assist, especially when trying to use the benefits of my ownership. Instead, I was left feeling unsupported and discouraged from booking directly with Westgate. I would appreciate clarification on your booking policies regarding minimum night stays for owners, as well as reassurance that customer service representatives are properly trained to assist and provide solutions rather than create barriers. Thank you for your time, and I hope to see improvements in customer service moving forward. Sincerely, Rebeca Perez