Westgate Park City Resort & Spa

Reviews

• VS

  Vanessa S

  2 days ago
  2.0
  I would not recommend staying at the Westgate Park City. We booked and paid for a stay through Priceline and ~6 months later when it was time for our trip, the hotel charged us for the full amount again saying Priceline never paid them, when upon checking they said it was fully paid except for the resort fee so we are now working on a dispute with our credit card company because both Priceline and Westgate claim the opposite story. There seems to be fraudulent activity coming from the Westgate side as they neglected to send any confirmation of our stay because of price differences with their Priceline agreement, which further confirms they knew we already paid for it but did not want to disclose the profit they made. Given all the development in the area and emptiness of the hotel, I see why they would go to such lengths as I imagine they are underwater. In addition to this, this hotel is very poorly laid out where you need to take two different elevators or stairwells to get to the gym/other recreation areas. The gym feels like you’re working out in a dungeon with very low ceilings. There are much nicer hotels and home rentals in the area and I would avoid this one. This the worst hotel experience I’ve had thus far and I’ve traveled to a lot of places. I will note, the staff at the resort (not the manager) were lovely and very welcoming.
• II

  Isaiah

  3 days ago
  5.0
  The location of this resort is amazing. There’s so many shopping and food areas in the area. The room on the other hand is a 10 out of 10 such a great room with such a great jet bath. Paul was our host and I would say out of all the hotels I’ve been to in my entire life. He has is by far the best host we could’ve asked for it is our honeymoon and he is made this trip so smooth and so simple if you guys ever get the chance to come to this resort I recommend asking for Paul and he will be a great help. But if he is not here, all the other staff is just as helpful.
• MM

  Michael Miller

  Aug 25, 2026
  3.0
  Stayed at resort in Park City. Did the owner site tour was promised 100 gift certificate and a 8 day stay at another resort. We spent two hours being convinced how great being an owner would be. However received nothing when we said weren't interested. Don't get tricked into this it's a scam. Michael and Stacy Miller Update on review noone from Westgate or the organization has reached out to us or made this right. After all we signed a contract and fulfilled our obligation.
• EE

  E E

  Aug 20, 2026
  5.0
  The Westgate Park City Resort & Spa is a fantastic hotel and The amazing waterfall in front is perhaps the largest one in Park City. Many hotel patrons will make ambitious lunch plans, but upon seeing the beautiful waterfall, their sense of time is replaced with wonder and awe as they listen to the hypnotic cascade of Water-on-Rock. There may be a friendly frog floating gleefully somewhere in the basin of the waterfall and how lucky is that Frog! They are able to enjoy the tranquil sounds of water from a perspective that no human will ever experience. Many a weary traveller will stop by The Westgate's Wonderful Waterfall just to collect themselves and to get grounded and find tranquil peace in this grand manifestation of one of nature's greatest sounds. "The Journey is Better Than the Inn" is so true with one's stop at the Westgate Park City Resort & Spa🙂
• JD

  Joe Dibley

  Aug 2, 2026
  1.0
  I've never been treated so horrible before. First they tried to push me into a time share presentation, then it took over 2 hours to get my reservation changed to a normal stay. Then I was contacted every day to take a survey and my reservation still showed a time share reduced rate they disguised as "a tour"!. They charged my card up front, I've never had a hotel do that. I certified several times i paid everything I needed to, and the only other fee was an incidentals hold on my card for $100. We drove 6 hours to escape the unhealthy smoke in Boise to stay here. When I arrived the lady wanted an extra $80 for "hotel fees"that she couldn't explain because I booked through a third party, which i did not! After about 45 mins of arguing and me getting absolutely infuriated!! They said they they would call someone and let me know at check out if I had to pay it or not. Meanwhile I watched mindless drones check in blindly and happily pay these fees. Because we were so far from home, we had no choice but to stay. So that gets us to the ridiculous parking which is not made for bigger vehicles, so that was fun. We got to our room which was supposed to accommodate 5 people and be a suite was a tiny room with a pull out couch and a room with a king bed. We couldn't even request a cot because there was no where to put it! We finally made it down to the pool and found no one enforcing pool rules and kids playing king of the hill on a little platform in the middle of the pool. Which I'm fine with, until they smack their heads and shut down the pool due to blood. The pool deck is made of the world's most slippery surface and the rock is so hot we had to RUN in and out of the pool. My feet still hurt! Then we went to the burger joint and it was ok, but the prices were pretty crazy. We had to order food in order to enjoy a cocktail so we ordered one of their shakes. It took so long to get the shake we were done with our drinks and asked for it to go. For $13 it wasn't even 12oz of ice cream with a drip of caramel in it. The poor design of the rooms has the only vent in the bedroom, so there's NO air flow into the main room, so it was so hot and stagnant in there we had to leave the doors open at night which completely ruined the point of having our own room. The layout of the hotel is also atrocious! Everything we tried going out of our room we had to ask for directions. None of the maps on the wall were correct and we had to walk through the parking garage almost every time we tried to go somewhere. The hot tub in the "adult pool" area was shut down. The highlights: kids enjoyed playing ping pong. Shuttle driver was direct, but accommodating. Adult pool was relaxing.