The Chateaux Deer Valley

Reviews

• MK

  Marshneil Kapadia

  Aug 16, 2026
  1.0
  Bri at the front desk was incompetent and unable to assist us effectively. Other guests were helped before us, while we waited for two to three hours. Our luggage was not taken, and when we asked about it, she said she had no idea we had luggage. This was extremely disappointing. Please train your staff to communicate better and provide more attentive service.
• BC

  Brock Cooper

  Aug 11, 2026
  1.0
  Oof, I was not impressed by this hotel at all. I paid about $500 a night for a weekend getaway. The room they gave us had a view of a utility room wall, not really what I had in mind for being up in the mountains. They did let us switch rooms to a higher level with at least a few trees out the window. Still, the room looked dated, had really poor soap and lotion products, and the king size bed had 3 tiny pillows. The lamps were placed more than an arm’s length from the bed, so we had to get up just to turn them off. It felt like no one really put much thought into this hotel. The curtains let in a lot of light, so your room has sun coming in by 6:00am. The entrance to the hotel is through a dingy parking garage that smells like old grease. The pool looked like something out of a motel. The Deer Valley location is nice if you’re going to be at the resort, but don’t fool yourself if you’re hoping for a luxury experience. They charge luxury prices and call this a 4-star hotel, but it felt like a 2.5 star hotel to me. As a local, I’ve stayed at a lot of the resorts around here for a getaway, and this was by far the worst. Here’s a list of way better places that are likely cheaper than this one: the Grand America in Salt Lake, both Marriott Vacation Club spots in Park City, and the Cliff Lodge at Snowbird. Those are all worth the money. Quality-wise, this should have been $100. The room was so bad we forfeited the second night and just went back home. Waste of time and money.
• DR

  Donald Reay

  Aug 7, 2026
  2.0
  Super disappointing. I booked a two-night stay through Priceline about 15 minutes before arriving for a last-minute trip. Given the Deer Valley location and the high price, I expected a solid, comfortable experience. What we got fell well short. Parking is confusing and poorly marked on arrival. The only option is underground parking at $40 per night—an extra charge that was never mentioned during booking. That alone added a meaningful cost that wasn’t transparent upfront. The room itself was surprisingly small—noticeably smaller than rooms at most newer hotels. The property feels older (though generally well-kept), but the details were disappointing. The wet bar sink was broken, and the refrigerator was so loud it kept us awake the entire night. The three pillows on the king-size bed felt like oversized cotton swabs—hot, dense, and uncomfortable. As soon as we saw the room, I went back to the front desk and asked to cancel the second night. They refused to cancel the second night, although it had literally only been about 30 minutes since I had booked it. We stayed the one night, got almost no sleep because of the fridge noise, and left the next day despite having already paid for two nights. I asked to speak to a manager about a refund in the morning, and they refused to allow me to speak to a manager and indicated they had already talked to the manager about my request, and it was denied. Between the parking fee and other add-ons, the final cost ran roughly 25% higher than the rate shown on Priceline and similar sites. For the price and the Deer Valley address, this was a significant letdown. There are far better options in Park City at lower rates, and even the Grand America in Salt Lake City would have been a better value. Although it was in Deer Valley, it is not within walking distance of anything. There is no view, and unless you are skiing, there is zero advantage to staying in that location. Even if you were skiing, you would need a shuttle to get anywhere. I would not stay here again and would not recommend it. The combination of opaque fees, a tiny room with maintenance issues, and a hard no-refund stance made for a frustrating experience.
• JA

  Jeff Anderson

  Jul 12, 2026
  2.0
  Nice location but be careful when booking and checking in. Managment attempted to charge an extra night with no flexibility. Thankfully I had my original confirmation email. Makes me appreciate flexibility and hospitality of the main line brands. Service and leadership not what expected at a hotel marketing themself as upper tier.
• ST

  steve tagg

  Jul 12, 2026
  2.0
  Tired looking facility. Our room was tiny and poorly designed. Couldn’t open one door without slamming it into another. Couldnt close door to toilet/shower without standing to the side of toilet. Closet was too narrow for hangers!.To make things worse, rooms were configured as lock off units with a weird shared hall. Dog barking next door. Doors slamming all night. The housekeeping staff were ridiculously pushy, would knock then let themselves in immediately before you could even get to the door (and like i said the room was tiny). Rooms charge us misleading. There is also $40 to park your car and $40 resort fee. On a positive note the bell hop and car valet were nice and helpful.

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