Best Western Plus CottonTree Inn

Reviews

• KG

  Kendall G

  1 day ago
  5.0
  I had an excellent experience at this hotel and I especially want to recognize James who works at the front desk. He was incredibly friendly, professional, and warmly welcoming from the moment I arrived. He went out of his way to make sure everything was taken care of and made me feel genuinely valued as a guest at the hotel. I didn’t feel as though I was putting anyone out by asking for things. It’s rare to come across someone who is attentive and his customer service really made a difference in my stay. I was in town visiting family and one of the highlights of my visit was my stay at the hotel! Thank you for making my experience so enjoyable!
• DF

  David Francis

  Aug 23, 2026
  5.0
  Really nice Best Western Plus.
• BB

  B

  Aug 19, 2026
  4.0
  Pool and spa for the kids, workout room with basics, breakfast was typical institution level food, service was great and we got a discount for the Lagoon amusement park!
• NF

  Norm Fryer

  Aug 15, 2026
  5.0
  Cotton Tree inn a Best Western plus is very affordable. Great friendly staff Plenty of walkable restaurant in the area just east of the hotel. Fast food burgers and taco's bakery and sandwiches keep walking east is a BBQ place sit down restaurant. or take out. In the morning a good heath healthy breakfast in the lobby lobby.
• AY

  Amanda Yancey

  Jul 21, 2026
  2.0
  I chose this hotel based on reviews and that the room was a little bigger. We are currently half way through a four night stay. At first, I thought it was just our room that smelled musty but tonight I smelled it in the hall also. Two nights in a row at 10 pm, the Direct TV channels get an error message. I have never experienced such a thing and the front desk refused to check other empty rooms to see if this was widespread. I will give breakfast another chance tomorrow but today was not appealing. UPDATE: ​Owner offered a $20 partial refund for a 4-night stay where the TV was down 3 nights, claiming a DirecTV issue. However, Error 771 indicates a local hardware/dish issue, and no area outages were active. Never could find out if other rooms were affected. Also, I noticed that after I posted this review, windows were left open in the hall to help with ventilation. I would also like to add that if it were not for the DirecTV and musty smell issues, this would have been a quality stay as the bed was really nice as well as the bathroom.

Frequently Asked Questions About Best Western Plus CottonTree Inn