Holiday Inn Express & Suites Salt Lake City South - Murray by IHG

Reviews

• SS

  Sanjay Sanghvi

  5 days ago
  4.0
  Good spacious rooms with good location. As dual no vegetarian options for guests except cereals and fruit juice.
• JM

  Janet Mak

  May 4, 2026
  3.0
  No black out curtains. Could wake you up when the sun is up. Easy hear rooms next door and steps from upstairs. AC is loud like airplane engine. Good thing has microwave in room. Big size refrigerator.
• WW

  Wesley Warren

  Apr 26, 2026
  1.0
  1 star This was one of the worst Holiday Inn Express experiences I’ve had. When we arrived around 4:00 PM, a full hour after the listed check-in time, the lobby was full of guests waiting for their rooms to be ready. After we got checked in we went to our room, which had the door held open by the security latch for some reason? The bigger issue came afterward the next day: my bill had multiple “Suite Shop” charges on it that I absolutely did not make or authorize. These were not one or two small mistakes. There were repeated charges added to my room, for purchases I never made. That points to a serious administrative problem at this location. Either their internal controls are sloppy, their staff is not properly verifying room charges, or management is failing to run a basic hotel operation competently. Whatever the cause, guests should not have to audit their bill like they are investigating a tiny financial crime scene. The breakfast was also noticeably low offering quality compared to other Holiday Inn Express locations of the same caliber. However, the breakfast staff WAS polite and helpful. Nothing about the stay felt well-managed, polished, or up to brand expectations. Between the rooms not being ready an hour after check-in, the poor breakfast, and unauthorized shop charges appearing on my bill, something is clearly wrong with how this location is being managed. I would not stay here again, and I would strongly recommend checking your bill line by line if you do.
• MB

  Marcel Bartley

  Apr 21, 2026
  5.0
  April 16-20, 2026 this was a pleasant three night stay. The entire facility was very clean and orderly. Our room 415 was spacious and well equipped with a king, closet, bureaus, nightstands, nesting work table, sofa, and coffee table. There was also a Kuerig coffee maker which we used several times a day. Twin elevators, and n ice machine that worked really well. There’s also a gym and pool but we did not use them. Had breakfast three days there, kind of hum drum and the lady running the place seemed to have an issue with keeping things stocked. The receptionists other than checking in never really acknowledge your presence coming and going, in the multiple times I entered and exited each not one greeted us. Overall it was a good experience and we will return to this HIE. if this review was helpful please give it a thumbs up 👍🏻 ❤️ thanks
• BR

  Brooke Roscoe

  Apr 18, 2026
  1.0
  I had booked this hotel on March 27, 2026 because it was stated on the app hopper. It was dog friendly. My sister and I drove over there at 10 o’clock at night and the staff was incredibly rude and denied us the room because of the dogs yet still charged me when I told them I wanted a refund because I was not getting services. They told me I needed to go to the app Hopper. Called them today and I could not believe it because I thought it was in the works for being refunded and I thought it wasn’t so I called and the staff member of Naomi lied and said that we stayed there which is absolutely crazy. I have proof and I submitted that to the owner showing that I had to book an additional hotel after being denied at 10:51 at night and I would absolutely steer clear from this hotel. They will steal your money and lie. The staff is incredibly rude, and this place is unprofessional and should be looked into for fraud.

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