Holiday Inn Express & Suites Lubbock Southwest - Wolfforth by IHG

Reviews

• AC

  Alex Chavez

  May 5, 2026
  4.0
  The room was great and quiet. The staff was very helpful and courteous. The only problem was the tub drainage. The water went above my ankles.
• MB

  Matthew Barnett

  Apr 27, 2026
  1.0
  This was the dirtiest hotel I have ever stayed in. The dressers, clock and nightstands all had dust on them. The windowsill and curtains had literal dirt covering them. Went to sit in the chair and it was so dirty you could tell where it had been sat in and not cleaned. Shower had no shower curtain and had to request one be put on I would never stay here again nor would I recommend this hotel to anyone.
• KP

  Katy Pitcock

  Apr 27, 2026
  1.0
  The room was booked in December but upon arrival on 4/24/26, the room was not ready; more specifically, it was filthy. There was a layer of dirt over every surface, except for the desk chair which had a butt imprint in the layer of dirt. The hotel staff did what they could to resolve the issue the day of, but the bigger issue is why Holiday Inn did not prepare any better for a sold-out weekend. Additionally, the tv was stuck on one channel and you could not change that channel.
• MB

  Mark Barnett

  Apr 27, 2026
  1.0
  The owner of this hotel along with the Holiday Inn name and IHG should all be ashamed embarrassed. I really don't know where to begin. I guess I'll start with the fact that we were rented a room that had not been properly cleaned from a previous storm that had blown out several windows on the property. The rooms were absolutely covered in red dirt. There was dirt on the fans on the walls and all over the floors. I was able to write words in the dirt on the floors. Take Al ok at my prices photos as proof. There was next to no water pressure in the showers and when the shower was first turned on the water came out rusty. The faucet to the tub was completely loose and hanging on by a thread. The toilet was completely stained. The vanity in the bathroom was warped and cracked. The curtains on the walls were completely shredded from where the glass at previously blown in the windows out. There were no shower curtains provided. After the first night, my son woke up and his face was red and broken out where he had come into contact with some type of irritant in the room. Additionally, there was no housekeeping staff. Zero. They had a contracted housekeeping service that consisted of two housekeepers to service the entire hotel. We were not provided housekeeping service at all. We had to go to the front desk for everything. When I asked to speak to a manager, I was told there was no manager on duty and then when I asked what sort of way we could make this right, the front desk staff said to contact IHG customer service. They also informed me to go onto Google and write a one star review. I left my name and contact information and asked for the owner of the property to contact me which has not been done as of yet. I can't make this up. Please, whatever you do, avoid this hotel at all costs. There are simply too many other options and can assure you, they recall better than this property. I've been traveling for both work and leisure for over 30 years and this is without a doubt, the worst hotel experience I've ever had.
• BJ

  Brandy Jo

  Apr 26, 2026
  2.0
  When reserving our room we asked about what payment methods were taken here. The General Manager assured us that they accept cash payments. At check-in we were checked in by the GM & another woman. The GM asked for a card to put on file & said we would pay with cash @ checkout, the other woman was confused by this. Our room did not have a working lamp and was missing lightbulbs. We were told we would get more of both. We never did. We also didn't have a shower curtain so we couldn't shower. At check out we spoke to a 3rd woman- they are a cashless location. We could not pay with cash. They do not take cash. So, we payed triple for a room that was missing vital essentials with zero compensation.

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