Holiday Inn Express & Suites Houston Space Ctr - Clear Lake by IHG

Reviews

• BC

  Brad Carlisle

  2 days ago
  1.0
  Michelle should not be a manager! Here is why. We arrived very late at night, but early the next morning staff repeatedly knocked on our door and called after we had already asked them to stop because we were sleeping. I spoke with someone and received approval for a late checkout. Later, I was told we could no longer have it because housekeeping had already finished, which was frustrating and confusing. The repeated interruptions woke my four-year-old daughter, who was exhausted and upset. Breakfast was also disappointing: several items advertised were unavailable. When I raised these concerns, the manager, Michelle, spoke to me in a snarky and rude manner and yelled at me. The hotel can review its cameras to see what happened. Overall, this was a very poor stay. Based on our experience with the service, the checkout confusion, and the breakfast, I would not book here again and recommend looking elsewhere.
• KK

  Kathy

  Oct 5, 2026
  5.0
  Great place and wonderful experience! Staff was friendly and kind, includes breakfast in the morning and they were wonderful
• LW

  Liliia Walsh

  Sep 29, 2026
  5.0
  Amazing hospitality. Great location. The room was very clean and had everything I needed. Parking was easy and they had security which made me feel safe as a solo traveler. They also had complimentary breakfast which was very nice.
• YD

  Yogesh Dhote

  Sep 14, 2026
  5.0
  Awesome staff! Georgette (if I remember her name correctly) was so helpful in getting our broken AC fixed over the weekend. She also helped me when I realized I had left my ring in the room. A special thank you to the housekeeping staff member who found and returned my ring. I really appreciate her honesty and kindness—I don’t have enough words to thank her! Truly wonderful staff!
• PP

  Protective Dad Pranks

  Sep 9, 2026
  1.0
  DO NOT STAY HERE! (READ UPDATE BELOW WHERE THEY LIED-PROOF) I used to recommend this location. I would stay here the night before my cruise. On this last visit everything changed. I had a reservation I made months prior. On the morning of this reservation I did early check-in. When I arrived at the hotel at 4 PM there was only one room in the entire hotel available. When I went up to that room, the room was completely dirty. Dirt on the floor. Hair in the bathtub. Hair on the bathroom floor. Hair in the carpeted areas. And the bed was disheveled. I went downstairs to request another room. And I was told there was none available and if I wanted another room, I would need to wait. I brought it to their attention that it was past 4 PM and that was check-in time. They personally made it aware to me that actually the check-in time was 3 PM. So you’re telling me out of the entire hotel with guests checking in there are no rooms available an hour and a half past check-in time. When I came back to check in my room now at 5:45 PM at night because they had to call me for a new room. That room was also dirty. What makes this even worse the way the lobby is set up. There is a check-in desk and if you turn around 15 feet away there’s another desk. I was having a discussion about the issue with the desk clerk. And I asked to speak to the manager. She would radio back-and-forth to the manager talking to each other while I’m talking to the desk clerk. I came to realize that the manager sat at a desk, 15 feet away from me. During this entire time. She was too lazy to get up and address the situation. When I found out she was the manager I went over and addressed it with her. Things got heated because she became defensive that a customer had an issue. She tried using the excuse that they had a huge party the night before and that’s why the rooms weren’t ready. She became so defensive making up excuses that she began not only arguing but yelling back at me because I had now began yelling and telling me she had the power to refuse service and make me leave the premises. In the end, the overall experience was simple. You have a decent hotel. That is stretching the rating of a 2-star at best. A manager, that is too lazy, too incompetent to handle her staff. And extremely rude to customers. There are far more hotels in the area to choose from. At the very minimum this manager should receive training on how to run a hotel and her staff. This entire incident was preventable. Yes, issues come up. Yes, housekeeping can cause problems. But the model line is. When a customer has an issue. You don’t argue and make excuses you fix it. And you surely don’t hide behind a computer screen tell that customer that you were busy doing paperwork, but you can clearly not only see a customer but also hear what is going on. I’ll be forwarding this review to the corporate office for further investigation into the matter. I am completely disappointed in this manager and how she attempts to manage this hotel. (UPDATE) Following this review they replied. I am submitting screenshots where they stated that I arrived at 1 PM but no rooms were available and came back close to 4. Well that’s interesting because I was on the road driving at 1 PM. And through your own activity log. It clearly shows that you created a key for my room at 10:50 AM. So had I came there at 1 PM my room would’ve been ready. But the truth is I did not come there to check in until 3:45. And had to come back at 5:50 because there were no rooms when check in was at 3 PM. This goes to show you how much this manager is willing to lie. Now I’m highly escalating this to the corporate office. There is no reason any manager running a hotel should be this untrustworthy. It clearly shows the incompetence that is going on in this hotel. And yes, I did raise my voice after I was talked to rudely by a lazy manager, who was sitting on her behind the whole time while an innocent young girl was trying to provide good service. It is rather alarming to see the length that a manager would go.

Frequently Asked Questions About Holiday Inn Express & Suites Houston Space Ctr - Clear Lake by IHG