InterContinental San Antonio Riverwalk by IHG

Reviews

• KT

  Kathy Ta

  4 days ago
  5.0
  We loved the Club Intercontinental lounge. The breakfast was fantastic and well stocked, and Brian was always pleasant and made sure that we had everything we needed. We appreciate the wonderful service at the lounge.
• JS

  Jessica Sayers

  Sep 28, 2026
  3.0
  Outstanding location and service, with a few areas for improvement Location: 5/5 The location is fantastic, sitting just a one-minute walk from the hotel's front door to the Riverwalk. It never took more than 15 minutes to walk to any downtown destination we wanted to visit. While the property is located next to a Greyhound bus station, we fortunately noticed almost no negative impact from it during our stay. Rooms: 4/5 The guest rooms offer excellent comfort. The beds were incredibly comfortable, the blackout curtains worked perfectly, and the soundproofing kept out all noise from neighboring guests. However, there are two minor design flaws: the sliding bathroom door poses a hazard if you aren't careful and don't remove your hand from the handle in time as it hits the wall, and the lack of a bathroom exhaust vent means odors can quickly carry into the main bedroom area. Service & Amenities: 2.5/5 While our overall stay was enjoyable, we experienced a few notable service inconsistencies. Crib/Pack 'n Play Request: There appeared to be a communication gap regarding guest requests. Despite emailing a confirmation upon booking, calling ahead, requesting a Pack 'n Play at check-in and again through housekeeping a couple hours later, guest services had no record of our request by 7:00 PM (an hour before our baby’s bedtime). Furthermore, the first two units delivered were broken; luckily, the third was in perfect condition. Guests traveling with infants need firm confirmation on these essentials prior to arrival. Food & Beverage: The bartenders seem unequally trained on the hotel's specialty cocktails, as the same drink tasted completely different three nights in a row. Additionally, the breakfast buffet was quite bland and the coffee tasted burnt and watered down. That being said, the made-to-order menu items were absolutely delicious. Amenities: The complimentary shampoo, conditioner, and lotion felt low quality. Even using a large amount of conditioner, it offered very little moisture. Staff Highlight: 5/5 Rick at guest services, server Honey, and bartenders Joshua P., and the female bartender with glasses(we forgot her name) completely made up for any negative operational hiccups we experienced. They were professional, accommodating, and a joy to interact with throughout our entire visit.
• MV

  MARIA VIEYRA

  Sep 24, 2026
  1.0
  Everyone talks about how nice the hotel is because yes its a nice luxury hotel. Service on day one at check in was smooth and friendly. Now, this is my 3rd night here and I have not gotten any rest. I am on the 4th floor and the constant music all night is definitely disturbing. It is currently 6:50 AM and the music is still playing. When I asked the front desk about the noise disturbance they simply offered me some earplugs. On top of the music disturbance, there is a loud bandaging every morning right before 5AM coming from the top floors. Sounds like construction work but hotel staff says there is no work being done currently at the hotel. When I say I haven’t gotten rest I have not. The noise, stomping or construction work sounds that even makes the building shake is insane. I would rather be at a hotel that is less luxury and get better rest without having to wear some uncomfortable earplugs all night.
• AA

  AA

  Sep 22, 2026
  1.0
  Unfortunately, the first night of our 4 night stay at this hotel has been horrible. We were unable to get any sleep or proper rest throughout the entire night. We are staying on the fourth floor, and there has been sudden, extremely loud banging coming from what appears to be some type of construction. I completely understand that construction and maintenance are sometimes necessary; however, having this type of noise begin before 6:00 AM is extremely disruptive and unacceptable for hotel guests trying to rest. In addition, loud music has been playing from the street throughout the entire night, and it is now past 6:00 AM and the music is still playing. After paying for a 4 night stay, we expected to be able to rest comfortably, but unfortunately for a over $250/ night stay it has been anything but restful.
• MM

  M Myers-Smalls

  Sep 13, 2026
  5.0
  My stay at the InterContinental San Antonio Riverwalk has been nothing short of amazing. This is my first time staying at this property, and from the moment I arrived, the customer service was exceptional. Michael with valet was extremely welcoming, pleasant, and helpful from the moment I pulled up. Rick, who checked me in, was phenomenal. My flight arrived around noon, and I was able to check in early, which I truly appreciated after traveling. The entire checkin process was easy, efficient, and welcoming. My room is gorgeous clean, comfortable, functional, and beautiful. The hotel itself is in a great location with convenient access to the River Walk, and I was even impressed that the hotel offered transportation to get us there. The downstairs bar and décor are beautiful, and I’ve enjoyed the atmosphere and service. Everything about the property feels inviting and well thought out. What has impressed me most, however, is the customer service. Rick and Michael represent hospitality at its best. They made an excellent first impression and set the tone for my stay. I’m extremely happy that I chose the InterContinental San Antonio Riverwalk for this trip and am looking forward to enjoying the rest of my week here. Beautiful property, excellent location, gorgeous room, and phenomenal service. I couldn’t have asked for a better experience. Highly recommend! Only negative is high praise not open through the week.

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