Hotel Indigo San Antonio-Riverwalk by IHG

Reviews

• KC

  K C

  Oct 7, 2026
  4.0
  It was a nice place. However the parking is a nightmare. There are homeless everywhere so I got VIP parking up front. The next morning there was a marathon and you had to ask the police to move runners and barricaded driveway and streets to leave. A whole volleyball team couldn’t get out on time. Then we couldn’t leave until I got a cop. Almost didn’t make it to work on time. The staff never told us. They said the marathon was going til 2:30 pm. Staff needs to know these things.
• KF

  Kiley Fraley

  Oct 5, 2026
  2.0
  $45 for self-parking is absolutely WILD and completely unacceptable for a hotel at this price point. The lot was half full and there wasn’t anything special about it that would justify charging that much. We only stayed for one night, so I genuinely don’t understand how or why they think charging $45 for parking is okay. Parking should absolutely have been included in the room rate. I would have parked somewhere else, but I have a 4-month-old and our flight got in 7 hours later than expected, so we really didn’t have much of a choice. I also called the day before and specifically asked for a crib to be ready in the room, and it wasn’t. They did get one up within 20 minutes, but still, it was something I had called ahead about. The staff was friendly and the hotel was overall nice, but it was way, way overpriced for what it is. The $45 parking charge was especially ridiculous. I am still genuinely shocked by it.
• AA

  AmishTraveler

  Sep 26, 2026
  4.0
  I stayed here one night to see a performance in town. If you are healthy and only in for a short stay, I suggest parking a few blocks away at a city garage (St. Mary’s) which cost me only $10 for 5pm to 8am. It’s a 7-10 minute walk or so but not a problem if you aren’t carrying tons of luggage. Travel light! Staff is friendly and welcoming. Even the valets welcome you when you arrive on foot. I didn’t spend much time in the hotel so I can’t say much about the lobby. Seemed like a decent place. The room was huge considering I just returned from Europe this week and was used to a much smaller space. The room smelled clean like they mopped the floors well with bleach or disinfectant of some sort. There was some wet looking oily spots on the tv stand/dresser. I didn’t touch it but looked like some cleaner or maybe it was just surface variations on the furnishing paint. The bathroom was clean overall. In the morning I noticed a hair or two that were stuck in the shower wall high up past the shower handle that were missed because they clearly didn’t come from me. Otherwise the room seemed very clean. Nice fixtures. Bed was very comfortable and padded well. Sheets were soft. I slept well. Like many hotels, neighboring rooms’ doors slammed loudly. I wish someone would invent a soft close hotel door that closes securely. Thankfully it wasn’t a rowdy late night crowd at the hotel! My room was on the corner of the building and the street passed under my window. There was a little street noise between 11-1230am but not much. It’s thankfully a quiet street but you might want to request a room overlooking the pool/garden area just for nicer view if staying for a vacation. It’s not a far walk from the northern end of the riverwalk, the Tobin center, the Majestic, and the eateries in the theater area. It’s a quieter area with less development. I think that if you get a good rate here, it’s worth it to stay a little further out from the central riverwalk area, especially if your visit focus is the theater district.
• UF

  Uriel Fernández

  Sep 10, 2026
  1.0
  My overall experience at Hotel Indigo was fine, but unfortunately, I had a very unpleasant interaction with one of the front desk employees, Ashly I simply asked where the gym was, and I happened to ask the question in Spanish. Instead of simply answering my question or letting me know that she preferred to speak English, her reaction was to make fun of me for speaking Spanish. I want to be clear: the issue was not that she may not have wanted to speak Spanish. I completely understand that. In fact, other members of the front desk team had previously assisted me professionally and respectfully in both English and Spanish. The problem was her attitude and the way she reacted to me. After completing a master’s degree in Canada and having traveled and worked in different places, I feel that you eventually become able to recognize the difference between someone who genuinely doesn’t understand a language and someone who is making you feel uncomfortable or mocking you because of the language you speak. Unfortunately, this interaction felt like the latter. And all of this happened because I asked a very simple question: “Where is the gym?” I wasn’t asking for special treatment. I was simply expecting basic courtesy and professionalism from a hotel employee. I hope management takes situations like this seriously. Spanish is widely spoken in this region, and no guest should feel embarrassed, mocked, or uncomfortable simply because they choose to speak Spanish
• CC

  Claudia

  Sep 8, 2026
  5.0
  Great experience! Clean rooms, great service. We stayed for 3 days 2 nights Sept 5 - 7 with breakkfast. We were given 2 vouchers and I didn't pay attention that each voucher was for 2 people for 2 days, on the 1st morning, I left both vouchers at the table thinking it was 1 voucher per person. The vouchers had my room number and the waitresses never hand the extra one for the following day to the receptionist. That part I was not happy with. Chasitiy, in tge reception was kind enough to look up in the system that we did get a room with breakfasts. She without hesitation, gave me 2 vouchers for the next morning. She took care of their guest and we will definitely come back.

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