Holiday Inn & Suites San Antonio Northwest by IHG

Reviews

• PV

  Paul Valvano

  Oct 2, 2026
  5.0
  This goes without saying two of the best concierge their names are Hunter and Ezekiel Hunter went totally out of his way to make sure that my stay was not only pleasant but was one of the best experiences I ever had he made sure to make everything right with no questions asked one of the most polite and helpful people I've ever met in my life I recommend this hotel to anyone who is trying to stay and have a wonderful experience the greeting when we come through the door / all of the above there should be more concierge like Hunter / Ezekiel they definitely deserve a raise and a higher position they are well worth it two people who look like they deserve to run this hotel single-handedly you guys are awesome and keep up the good work
• FG

  Frank G

  Oct 1, 2026
  5.0
  Breakfast is amazing and Cielo was very nice 👍
• DK

  Daniel Kim

  Sep 24, 2026
  1.0
  Never visit this location. Smell bad, floors teared. No breakfast.
• JH

  Jeralyn Hathorn

  Sep 23, 2026
  1.0
  BEWARE! Read all reviews and believe the ones that say that this hotel is dirty, old and has maintenance issues. My husband, son, two grandsons and I checked in about 11 p.m. after a long day at SeaWorld. All we wanted was a shower and a good night's rest to end a perfect family day. We had reserved 2 rooms. One room had a broken toilet (no ballcock!) so the water kept running and there was no way to stop it. The amount of water being wasted was bad enough, but the constant running noise did not promote a restful atmosphere. We weren't in the room for 5 minutes when my son and grandsons came to our room saying they wanted to leave. Their room smelled like throw up, had hair on the floor of the bathroom and a large stain on the carpet. We immediately went to the front desk to check-out. They did offer another room but if we already had a bad experience with 2 rooms why would we expect a third to be any better? After reading several reviews we found that other people had been given a second room only to find it was no better than the first. It was getting late and all we wanted was to find another hotel that would offer a clean, safe room in good repair. Miriam said we could contact Priceline and have them call the hotel and they would approve a refund. I have been trying since August to get that refund but the hotel itself does not answer their phones or reply to emails. They also would not reply to Priceline or give approval for a refund as promised. After reading the other reviews more thoroughly I can see why they don't answer their phones. My first mistake was just looking at the score and thinking a 4.0 would be good. On Priceline it shows an 8.5. I should've taken the time to read the reviews because there are many that mention how filthy and unsafe the conditions are at this hotel. Another reason I booked this hotel is brand recognition. I have never had a problem at a Holiday Inn my whole life. I stayed at Holiday Inns with my family when I was child and always had good experiences. I contacted Holiday Inn directly but only received unrealized promises. I still have not been compensated in any way for a stay I was unable to keep due to the poor condition of the hotel. In spite of my past good experiences with Holiday Inn I will not be a patron of any of their hotels due to the lack of concern for the condition of this hotel and the fact that I paid for something that I did not receive. Obviously, the times they are a changing and as a company Holiday Inn can not be counted on to provide the same exemplary customer service they once did.
• IQ

  ismael quiles

  Sep 4, 2026
  4.0
  I had an excellent experience at the hotel bar, and a big part of that was because of Brittany. She provided exceptional customer service from the moment we arrived. She was incredibly kind, professional, personable, and genuinely pleasant to talk to. What really stood out was her ability to connect with people. We ended up having a conversation with her for over three hours, and she never once made us feel like we were just another customer. She was attentive, engaging, educated, and very easy to talk to. You could tell that she genuinely enjoys interacting with people and takes pride in making sure her guests have a great experience. Brittany has a personality that makes you feel welcome and comfortable, and her customer service goes above and beyond what you normally experience at a hotel bar. She was attentive without being overbearing, friendly without being forced, and professional throughout the entire experience. Employees like Brittany are what make people remember a hotel and want to come back. She is truly an asset to the hotel, and I hope management recognizes the level of service and positive experience she provides to guests. Thank you, Brittany, for making our evening such a great one!

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