Holiday Inn Express & Suites San Antonio West-Seaworld Area by IHG

Reviews

• YY

  Yeet

  6 days ago
  1.0
  This older white man who works there not sure if he is a manager or not was constantly stalking and harassing my 15 year old daughter if I could put 0 stars i would, need to get that creep out of there.
• TT

  TheAndrewRobi

  Apr 26, 2026
  5.0
  My girlfriend and I always have a great stay. Front desk is very friendly and accommodating. Whenever there is an issue (which is rare) or we need anything for the room they are quick to address it. The pool and hot tub are nice as well. We will definitely keep coming back to this location.
• VC

  Valerie Contreras

  Apr 26, 2026
  5.0
  From check in to check out the staff here has been great and helpful. The room was great!! Nice and cozy! Was able to sleep amazing knowing my vehicle was safe as well!! Definitely recommend and will be back to visit again
• JC

  Jayson Casconi

  Apr 24, 2026
  1.0
  If you don’t want to read the full review just know that this location is known for vehicular vandalism and break ins. The hotel refuses to take any financial responsibility despite knowing about these issues. The first thing about the stay is that I had multiple family members staying here in support of my wife graduating from basic training at JBSA Lackland. They followed me and my recommendation. Multiple family members had issues with their rooms from holes in the ceiling, ac units not working and bloody paper towels in their ice bowls. Our room was outdated and a little funky smelling but nothing awful. The beds are not traditional holiday inn beds and pillows, which I love. They weren’t horrible but I do wish I would have brought my own pillow. The water pressure also left a lot to be desired and the water temp was not consistent going from hot to ice cold (I wasn’t intentionally trying to take a James Bond shower, but that’s what it felt like). I discovered if I turned the water all the way off it would reset the water and stabilize for a bit before going wonky again. We had to be at the base early in the morning to be able to attend all of the briefings about my wife’s new career. Breakfast started at 6:30 which prevented us from enjoying it. So if you are here to see your airman graduate just know that you will have to fend for yourself for breakfast. They do have food trucks at the base and the early bird gets the worm. The first night I was there the hotel experienced long power outages. Their cameras are not on battery back up despite them knowing that they have a severe issue with vehicle break ins. My truck was one of the targets and the thieves hit the passenger side front window twice, but the window didn’t break (benefit of laminated windows). I don’t keep valuables in my truck and my windows are tinted dark. Still I was one of the targeted trucks that night. The hotel agreed to look at the footage and tried to twice, but the power outage rendered the cameras useless allowing the thieves to do what they wanted unnoticed. The hotel claimed they had a security guard, but he was sick that night and no replacement was brought in or extra precautionary measures taken to ensure the safety of the guests or their property. I had my window replaced the last day of our stay. The tech that came out confirmed the area is a hot spot for break ins and started telling me all the different ways they do it. Trucks are targets, because the thieves think they have firearms in them. Please don’t drive your truck if you are going to stay here. He is also very familiar with this hotel in particular. Unfortunately I wasn’t able to get my ceramic tint restored then, but at least my window was fixed. The hotel refused to reimburse any portion of the damages (window or tint) incurred due to their direct negligence and blatant disregard for the guests property or time. However they did claim they would send me 2,000 points (rooms start at 20,000). This was supposed to be a time of celebration and happiness. Instead I had to take family time (which there is not a lot of at this time in my airmans career) to fix a mistake that the hotel could have easily prevented or at least mitigated. Save yourself the grief and the hassle and stay someplace safer that respects both you and your property.
• DD

  Dayton Dekam

  Apr 18, 2026
  3.0
  This place seems to have issues stemming from a fundamental lack of care and maintenance. Like many of the other reviews noted, the AC unit leaks water continuously onto the carpet, soaking the carpet and making the room humid and having a musty smell. This makes me suspect some serious mold issues going on in the building. Upon entering the room there was no toilet paper, no soap, and the TV mount was not tightened, leaving the TV loose facing down. The front desk did what they could to fix these issues, however even encountering one of these kind of issues with a room is not normal for the Holiday Inn Express standard. The hotel overall seems to need a renovation and and overhaul on it's standard for service and maintenance.

Frequently Asked Questions About Holiday Inn Express & Suites San Antonio West-Seaworld Area by IHG