Holiday Inn Express & Suites San Antonio Medical-Six Flags by IHG

Reviews

• JC

  jazmin contreras

  5 days ago
  1.0
  Overall its a quiet place and its alright but the staff are thief's make sure you don't leave items behind because they will keep them and say “sorry we cant find them” no consideration at all
• RF

  RiverGrimaldi Fantsoli

  Aug 15, 2026
  5.0
  As an IHG Diamond Elite member, I had an excellent stay at this property and was very impressed by the overall quality. The room was clean, comfortable, and well-maintained, and everything was in great working order. The staff was professional, welcoming, and attentive throughout my three-night stay. I especially appreciated the comfortable common areas and well-kept pool area. This property provided the quality and service I expect from IHG, and I would gladly stay here again!
• GR

  Gustavo Rangel

  Aug 8, 2026
  1.0
  My wife reserved this hotel for our family while visiting San Antonio, and unfortunately this turned into one of the worst hotel experiences we have ever had. The first room immediately had a foul smell. The TV picture was extremely dark, and when we opened the pull-out couch, the mattress was visibly dirty and stained. This pull-out bed was where our children were supposed to sleep that night, so its condition was especially concerning. I went to the front desk, explained the issues, and they moved us to a second room. The second room was worse. When I inspected the pull-out couch in that room, I found what appeared to be mold underneath the mattress. Again, this was supposed to be a sleeping area for our children. I also found exposed/damaged wiring near the wall. At that point, this wasn't simply about whether the room was nice or comfortable. We were questioning whether we could safely have our children stay there at all. I took photographs of everything and showed them directly to the front desk. The front desk employee, Aaron, then personally took me to see a third room. We inspected the pull-out couch together, and unbelievably, that room appeared to have mold as well. Aaron said he understood my concern and that if we did not want to stay because of the conditions, we could leave and our stay would be refunded. My wife and I discussed it and decided there was absolutely no way we were comfortable keeping our family there. Then something happened that made the experience even more concerning. While we were still inside our original room discussing what we were going to do and gathering our belongings, another family walked into the room. Apparently the room had already been reassigned to another guest while we were still occupying it. Thankfully, it was simply another family walking in, but that raises some serious questions about room access and guest privacy. I returned to the front desk and told Aaron that we would not be staying. He again told me that he had refunded the reservation. However, after leaving, the reservation email showed that I canceled the room and may still be charged for the stay. That is absolutely not what happened. We did not simply change our minds or decide we didn't want the reservation. We left after being shown three unacceptable rooms, after documenting the conditions, and after being specifically told by the hotel that we could leave and receive a refund. The photographs document the dirty mattress, what appeared to be mold underneath the pull-out bed, and the exposed/damaged wiring. I sincerely hope management investigates the condition of these rooms rather than simply assigning them to another family. I cannot recommend this hotel, especially to families traveling with children. I will update this review to reflect whether the hotel honors the refund we were explicitly promised.
• MM

  marlene marlene

  Aug 8, 2026
  2.0
  The hotel was no where near what the photos were giving. To start off the rooms were ehh kinda smelt a bit moldy and they definitely need to do a deep clean. The linens were ripped on both sides but beds were comfy. I’ve stayed at many holiday inns for vacations and this one is more on the “ghetto” side. Breakfast was good as usual. It definitely needs a remodel especially due to the high traffic because of attractions close by. Everywhere you look something is either chippped or damaged in a way. Staff was a hit or miss on front desk mainly the night shift guy was nicer than the morning ones. The amount of money paid for this definitely is not to holiday inn standards kinda gives like red roof and motel 6 had a baby. The whole time you’re just like Eh. I don’t blame it on the workers they don’t have control on what the building looks like or the damage but shame on holiday inn for not keeping up to their standards.
• DS

  David Stoller

  Aug 7, 2026
  4.0
  The room was clean, ac worked great, quiet. The walk in shower was real convenient. Right next to hospital I mean right across the street. This was the best. Breakfast a muffin and coffee. The price is perfect.

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