Best Western Plus Hill Country Suites

Reviews

• MC

  Madeline Costillo

  Jun 28, 2026
  1.0
  This was the absolute worst hotel I’ve ever stayed at the air conditioning kept whistling while sleeping, water wouldn’t drain in the shower, I got bit while sleeping and I believe there bed begs, the hotel key wouldn’t work when trying to get in, the sheets were torn on the bed when we checked in. Breakfast was horrible, the staff stated there would be waffles on weekend only and they said they ran out of batter at 7 when breakfast had just begun. We came for a fun family vacation and ended up in a bad hotel experience and as we advised staff on what was going on they acted like they didn’t care and said “someone will go look at it” but never did nor fixed the issue. If I could rate 0 I would but this experience was just the absolute WORST. 10/10 would NOT RECOMMEND!
• JK

  joo kam

  Jun 26, 2026
  1.0
  Beds are comfortable. Curtains are told. Spiders and roaches in room. TV didn't work correctly. Staff is nice breakfast was hot and fesh
• AL

  Ariana Loera

  Jun 25, 2026
  1.0
  Rented this hotel for two nights for a family vacation, beds had ticks - small animals moving on the bed, walls had mold. The owners were refusing to give us our money back. Such a bad experience
• SL

  Stacie L

  Jun 12, 2026
  1.0
  I do NOT recommend this place! The main door to the back of the building does not shut!! Yes, I said DOES NOT shut! It stays open about 4 inches at all times. The pool area was so disgusting with trash overflowing around the trashcan and beer boxes stacked up all around. Grown men came inside the pool fence area and lit a BBQ pit, they had food and trash laid out across the tables as if prepping for a reunion drinking beer and smoking weed while my kids were trying to swim!! The hallways and elevator are hot and musty. DO NOT believe the website because there is not drinks and light snacks Mon - Thur!! The waffles are only available on weekends so don't get your kid's hopes up. The ac in our room struggled to keep the room somewhat comfortable and our ceiling fan didn't work at all. As a woman traveling with kids to VBS I did not feel comfortable staying at this place at all!!
• CH

  c h

  Jun 8, 2026
  1.0
  Do not recommend! Lets start with check in. Stood at the counter for 20 minutes. 10 minutes in, i called thinking maybe they have the phone on them. No answer, twice. When the clerk shows up no greeting or apology. Condition of room was poor. It had peeling wall paper with clear patch work. Pillow case was stained. Then after turning on the TV. I look over and i see a Cockroach the size of my thumb on the wall. (Pics) Pool party. I came back a little after 10. 20 people in the pool with music playing drink flowing. Now i didn't read the rules. But most hotels close the pool at 10pm. Over all do not recommend