Best Western Plus Downtown North

Reviews

• AA

  Arianne

  3 days ago
  1.0
  very rude staff. kept giving us weird looks and was very disrespectful. definitely do not recommend
• TT

  Tan Tran

  4 days ago
  1.0
  I had reserved accommodations for July 3, 2026, with the intention of providing my family with an enjoyable day at Aquatica, eliminating the need for a rushed four-hour journey home. Upon my arrival at the Best Western Plus Downtown North, my initial interaction involved communicating with a front desk person through a plexiglass barrier. This particular setup should have served as an early indicator as what ensued. Following check-in, I proceeded to my room and attempted turn on the lights. Regrettably, the lights situated along the wall where the beds were positioned were inoperative. The only functional lights were located at the entrance, in the bathroom, and a single lamp near the tv. Consequently, the room presented a rather dim and uninviting atmosphere. This issue was reported to the front desk, but unfortunately, it remained unresolved. The subsequent day, while I was retrieving breakfast for my daughters, I returned to discover two adult males present in the room with my three young girls. This situation immediately caused me significant alarm upon my return. It was later identified that these individuals were a security guard and a maintenance who had entered the room while my children were dressing. It is important to note that they gained access using a key card. My eldest daughter requested that they depart, to which they responded that their task would be brief. The refused to leave for her. They also refused to leave on my command. They also refused to honor the discounted cost of the room. I will inform corporate. This is absolutely unacceptable.
• NS

  Nicole Slough

  Jun 29, 2026
  1.0
  Paid for the room, found out the elevator doesn't work. I'm disabled so that wasn't fun and the hotel and room stunk. Bad smell, not a nice hotel at all.
• BB

  BA

  Jun 27, 2026
  1.0
  Horrible customer service they didn't accommodate to my disability and their elevator was out of service
• AR

  Ana Karina Rodriguez

  May 30, 2026
  5.0
  Thank you for the wonderful experience I had on this Hotel definitely I will come back, starting with the manager Ms.Desirae she was very polite positive attitude and willing to help you. And always with a smile thank you so much🙏 same with all the stuff on this hotel every one was nice, everything very clean and the breakfast wow love it, it was delicious thank you everyone for the great service I had.

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