The staff was very friendly, helpful, and accommodating, which we appreciated. Unfortunately, the room had bedbugs, and my wife and I were both bitten during our stay. We stayed in a suite, but only one of the TVs worked. The floor was so dirty that our feet turned black from walking on it, and the sheets had visible stains.
We weren’t expecting luxury, but we did expect a clean room and working amenities. The staff was kind, but the condition of the room made for a very disappointing stay.
MO
MEDICALLAB ONWHEELS
Oct 4, 2026
This place is not guest friendly I did not like how they have no kind of people skills. They don’t know how to keep guest. We needed an early check in and it allows you to book and tells you availability and you get there and it’s like no. How about letting future guest no you have no availability online.
Rooms are ok. They could be a bit cleaner. The comforter was not lined with another sheet.. walls and carpets had stains.. and there bug or two.
RB
Rocio Bernal
Sep 13, 2026
Hotel is in a good area and decent rooms for the price I received through booking. The a/c in the room was loud though.
Disappointing and concerning experience — vehicle vandalism
During our stay our truck was vandalized in the hotel parking lot. Unfortunately, two other trucks were also targeted during the same incident.
What concerns me most is that they had previously similar reports about vehicle vandalism at this hotel. The hotel told us there is a security camera, but if these incidents keep happening, simply having a camera clearly isn't enough.
Since the hotel is aware of these issues, I believe they should take stronger preventative measures, such as having security on-site, improving surveillance and lighting, and working more closely with the San Antonio Police Department. I also believe these incidents have been reported to the San Antonio Police Department multiple times, including by me. It is very disappointing that, despite multiple reports, this issue has still not been resolved.
This is unacceptable, especially when management is already aware of repeated incidents. How many more vehicles need to be damaged before something is actually done? Do they have to wait until someone gets injured before taking this seriously?