Best Western Roanoke Inn & Suites

Reviews

• PA

  Panita Aukasoon

  3 days ago
  5.0
  Cleaned,good service
• KS

  Kj Stevens

  Jul 4, 2026
  1.0
  Absolutely disgusting place ants in the Bathroom the advertise queen size beds, but they’re actually full-size beds. Rooms are small horrible experience never stay here again. Pillows are absolutely horrible.
• JZ

  Joseph Zadrozny

  Jul 1, 2026
  1.0
  I am a long-time Best Western Platinum Rewards member, and this was my worst experience. From the start, customer service was dismissive. At breakfast on the first morning, they ran out of milk and yogurt. The second morning, they had no eggs or hash browns. When I asked for plates, staff were rude. On the last morning, at 8:40 a.m., all food was gone. I asked if more could be made to bring to my wife. They made eggs but no hash browns. I waited, and then they dumped the food. When I said the food wasn’t ready, they said, “It was cooked,” but ignored the missing hash browns. I’ve never been treated so poorly. Towels for my pregnant wife took over an hour. The pull-out bed had no bedding, and when I requested sheets, the front desk was rude. I expect better service. I hope Best Western addresses these issues for future guests.
• VR

  Vincent Reh

  May 29, 2026
  5.0
  We couldn't find a room in the area, I believe there was an event at the racetrack. The only rooms available were at the Best Western, and that along with all of the negative reviews and the low room rate had me in a pessimistic mood. I was therefore very pleasantly surprised to find that we had a nice clean, comfortable and quiet room, and the staff weren't rude at all. The hot breakfast wasn't bad either, right in line with you'd expect for a lower-priced motel. I would stay here again. We were on the first floor, not sure if that makes a difference.
• TK

  Tracy Knight

  May 23, 2026
  3.0
  It was not as nice as I was expecting as we have stayed at Best Weasterns in the past. They are always exceptional but this was not up to par. We chose a room with a spa tub which had the tiles coming off and the jets barley were blowing 😮‍💨 and wouldn't turn up. It is great location and quiet but that's about it. The fridge in the room didn't work and my husband told the guy on duty and he came to our room to check it. He said it was new yet when it was pulled out, it was covered in dust like really? He got another fridge and moved it to our room. He was very helpful..so, guy at the front desk was very helpful and accommodating. It was not as clean as I liked so I did do some wiping down of things just to make sure. Breakfast, well, it was cheap. Coffee was not good at all even the bold coffee was watered down and just not good. I'llbe looking for coffee shop when we get out, but the the juice is super watered down. Like the apple juice was so watered down you couldn't taste the apple in it. The orange juice was pretty watered down too. They have eggs,sausage,potatoes, cereal,yogurt which wasn't good yuk! Only apples for fruit, waffles, toast, bagel and English muffin. But it filled the hunger in my belly. We are here for the weekend and was hoping for a more memorable and comfortable stay. I did a non refundable and as much as I paid per night I was expecting better. The reviews seemed good but I believe some were totally honest. That's not me, I am honest and what you to know what you are paying for. I got a coke from the vending machine on first floor and the darn thing had been in there so long that it was flat!!! I mean no fizz flat. Totally disappointed because if you are paying $2.75 for the coke it at least should not be flat 🙄 just disappointed. I would not choose this hotel again. Sorry, not sorry!!! This is not a get what you pay for. I paid over $200 per night yes, my weekend cost me $444 here and it was not worth the money. I leave honest and real reviews. But if you are in the area, check out Burger Broz for totally 😋 yummy burgers. Oh, the tissues were a cheap tissue that didn't even stop a sneeze and was a tiny box with a cover over it like a $10 a night..just do better. Oh, it was fairly clean, a/c was amazing, and it was super quiet. 😇

Frequently Asked Questions About Best Western Roanoke Inn & Suites