Holiday Inn Express & Suites Plano East - Richardson by IHG

Reviews

• TK

  Tom Kent

  1 day ago
  3.0
  Pool out of order.
• LV

  Lisa Valon

  Jul 6, 2026
  4.0
  Located right off highway, but we got a back facing room so it was quiet. In some spots the floors felt sticky in the public areas, but when we arrive, they were cleaning. Room was comfortable enough for the one night that we stayed. Breakfast was good.
• HH

  Hosni

  Jun 19, 2026
  5.0
  My 2-night business trip stay was great! 🏨 The room was spotless, the bed comfortable, and the breakfast standard. The hostesses were so kind. 💖 If the windows were noise-proof, it would be perfect. Thankfully, I was tired enough to sleep soundly! 😴
• SW

  Shawntae Waddleton

  Jun 8, 2026
  5.0
  I can’t say enough good things about our experience at Holiday Inn. After driving 2½ hours with several children for a tournament, we arrived in town only to find out that the hotel we had originally booked had canceled our reservation. As a parent traveling with kids, including babies, I was overwhelmed, exhausted, and worried about where we were going to stay. From the moment we walked into Holiday Inn, the front desk associate treated us with genuine kindness and compassion. She listened to our situation, reassured us, and immediately worked to make sure my family was comfortable. What touched me the most was how thoughtful she was—she offered cribs for my babies and made sure they were already in our room before we even got upstairs. In a moment when I felt stressed and defeated, her kindness made all the difference. It’s rare to find people who go above and beyond simply because they care, but that’s exactly what we experienced. The entire stay started on such a positive note because of her warmth, professionalism, and willingness to help. Thank you, Holiday Inn, for turning what could have been a terrible day into a blessing. Your exceptional customer service will not be forgotten, and I would gladly stay here again and recommend it to anyone looking for a place where guests are truly cared for.
• KB

  Kenneth Beland

  Jun 7, 2026
  1.0
  I was traveling I did not arrive until 5am. I checked in and paid a $198 for the room since it was 5am and I had been driving all night I asked for a late check out. I was told no I had to be checked out by 11am. The water pressure in the shower is horrible and the towels are like sand paper. Overall just a bad experience.