Candlewood Suites Dallas Plano East Richardson by IHG

Reviews

• ST

  Stan T

  Aug 6, 2026
  5.0
  I checked in to my room ok. Then left for a while and my key didn't work. I had to go to the desk 3 times before the manager walked me to the room and used her master key to let me into the room
• SS

  Siva

  Jul 25, 2026
  1.0
  Worst hotel experience I’ve ever had. Avoid this place. I had an absolutely terrible experience at Candlewood Suites Dallas Plano East Richardson by IHG. Before making my reservation, I called the front desk to confirm they had rooms available and that I could use my IHG points. The front desk agent said yes. When I arrived, they suddenly told me I couldn’t use my points and had no idea how to resolve the issue. I was left waiting in the lobby for nearly 3 hours while being sent back and forth between the front desk and IHG customer support. The first support call took about 30 minutes before I spoke to someone, and they told me to ask the front desk. The front desk then sent me back to customer support. During all the confusion, I accidentally booked the wrong hotel, had to cancel it, and even had to use the chat support because there wasn’t a proper phone number available. After another 30-minute wait, I finally got a phone number and called again, only to spend another 30 minutes explaining everything. I was then told my points were “under transition” and couldn’t be used. After nearly 3 hours, my issue was still not resolved. No one took ownership or offered a real solution. The only response I got from the front desk was, “Sorry,” which is completely unacceptable after wasting so much of a guest’s time. This was the worst hotel experience I’ve ever had. IHG needs to train its front desk staff much better so they know how to handle situations like this and provide accurate information. I will never stay here again, and I would not recommend this hotel to anyone.
• SW

  Scott Whitman

  Jul 4, 2026
  3.0
  Standard IHG. Nothing special Room has full fridge, stove top and microwave
• OH

  Owen Hunter

  Jun 25, 2026
  1.0
  I have never been treated so badly by a front desk woman in my entire life. I came across the street to comfort suites because of how rude the lady behind the counter was and the lady at comfort suites informed me she has people leave candlewood and come to comfort suites at least once a week because of how rude she is. Candlewood , you might want to replace your front desk lady because she is losing yall a lot of money.
• VE

  Vicki Evans

  Jun 15, 2026
  2.0
  June 13, 2026 My husband and I experienced recurring pest-related sanitation concerns during our stay from May 31 to June 14 at Candlewood Suites located at: 2401 E. President George Bush Highway Plano, Texas 75074 We have occupied Room 317 since May 31, 2026. Since the beginning of our stay, we have repeatedly observed dated and broken furnishings, an unstable bathroom floor and sightings of insects consistent with cockroaches within our room. These frequent observations include multiple large adult insects as well as numerous smaller insects appearing to be juvenile cockroaches. The sightings have occurred in areas including: * Bathroom facilities * Sink and food preparation areas * Living and sleeping areas, seen on our bed * Near personal luggage and belongings The recurring nature of these observations has caused concern regarding the sanitary condition of the room and the effectiveness of pest control measures being utilized by the facility. Timeline of Events May 31, 2026 * Checked into Room 317. June 5, 2026 * First adult cockroach observed in the room. * Purchased Raid Ant & Roach Killer to address the issue. June 8-13, 2026 * Numerous smaller insects observed on multiple occasions despite daily treatment efforts by occupants. June 11, 2026 * Additional adult cockroach observed. June 12, 2026 * Complaint reported to management by email. * Photographic evidence shown to hotel personnel. June 13, 2026 * Third adult cockroach observed. * Additional juvenile insects observed. * Formal complaint prepared for submission to public health authorities. We have preserved photographic evidence documenting: * Multiple adult cockroach sightings. * Smaller insects believed to be juvenile cockroaches. * Insects located in bathroom and food preparation areas. * Insects found near luggage and personal belongings. * The timeline of recurring sightings. * Correspondence sent to hotel management regarding these concerns. Management and corporate representatives have been notified of the recurring issue. Despite these notifications, additional sightings have continued. What we observed causes us to question the facility's sanitation conditions and wonder whether the property is in compliance with applicable Texas public health and lodging sanitation standards. Buyer beware. The photos speak volumes.

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