Staybridge Suites Pecos by IHG

Reviews

• RL

  Rosalinda Leialoha

  4 days ago
  5.0
  Great service and great food.
• NH

  Neal Hauser

  Aug 27, 2026
  5.0
  Excellent stay while working in the area!
• LG

  Luis Gil

  Aug 8, 2026
  1.0
  Disappointing Experience — Would Not Recommend I stayed at this hotel for a week, and unfortunately, the experience was extremely disappointing. The hotel is currently UNDER CONSTRUCTION, with dust everywhere, and guests are not properly informed beforehand about how many amenities are unavailable. The laundry room was a major problem. Only 2 washers were working, and NONE of the 4 dryers were heating properly. If you are staying for several days and need to do laundry, this is a serious inconvenience. The pool was CLOSED the entire week of my stay. The business center, meeting room, great room, and den were also unavailable. These are amenities guests expect to have access to when choosing and paying for a hotel. The walls and floors are extremely thin. I stayed on the second floor and could clearly hear employees talking in the breakfast area early in the morning. There is very little soundproofing, so don’t expect a quiet morning. The alarm also went off around 7:00 AM during breakfast on multiple occasions, and staff didn’t even make a proper announcement letting guests know what was happening or whether the alarm could be disregarded. The suites and bathrooms were also very dirty, which made the construction dust and overall condition of the hotel even worse. Customer service was another major disappointment. After staying for 4 days, I went to the front desk and requested clean towels. The employee told me that I had to bring all of my dirty towels downstairs and exchange them myself. I understand having an exchange policy, but after staying several days, housekeeping could have picked up the dirty towels from my room when bringing clean ones. More importantly, it was the way the situation was handled. The staff member was rude and showed very little courtesy or professionalism. A simple request should not make a paying guest feel like they are bothering the staff. After experiencing all of these problems, I requested a discount because so many of the hotel’s amenities and services were unavailable during my stay. They did not offer me any discount or make any effort to help or compensate me for the inconvenience. Between the construction, dust, dirty suites and bathrooms, extremely thin walls, broken laundry equipment, closed pool, unavailable common areas, early-morning alarms, and rude customer service, I cannot recommend this hotel. If a property is undergoing this much construction and so many advertised amenities are unavailable, GUESTS SHOULD BE INFORMED BEFORE BOOKING. I paid for a hotel expecting the amenities and services that were advertised, and many of them were not available. Had I known all of this beforehand, I would have chosen another hotel for my week-long stay.
• RF

  Richard Franchek

  Jul 19, 2026
  5.0
  5 stars all around here. Great people at the front desk. Rooms are clean and quiet
• CF

  christina franchek

  Jul 12, 2026
  5.0
  I love the hotel, not a fan of this part of Texas .

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