Best Western Plus New Caney Inn & Suites

Reviews

• MB

  Mike Barrett

  Jun 3, 2026
  1.0
  We were changed time twice because the bedsheets were wet. The last room we were moved too. Sheets were still wet as if they did not dry long enough, and the carpet in the entire room was damp. The room had a very foul smell to it, and it seemed no matter how much we adjusted the ac it stayed at about 64 and was so cold to the point my son was uncomfortable sleeping. Also had leak somewhere in the bathtub, so when we showered, water ended up all over the floor in the bathroom. I wish the stay would've been better, being we drove down for my son's birthday our father son vacation, was not what we anticipated.. Very upset with the stay. Also, the website stated $74 a night, only to get there to pay over $130
• AW

  Arran Whitaker

  Jun 1, 2026
  5.0
  Room was clean, sheets were wonderful, plenty of pillows. My TV wasn't working so they moved me to another room, no problem.
• GR

  Glen Ford (West Ky Reviewer)

  May 9, 2026
  5.0
  One of The cleanest nicest hotels. Other hotels should come here and visit. Highly recommended.
• KT

  Kari Rose Torres

  May 1, 2026
  4.0
  Great hotel for the price. Stayed here during a high school baseball playoff weekend and was impressed with the customer service from all of the staff I encountered (until it was the morning of check out) as well as the breakfast selection. Initially the only negative thing I can think of was that the hot tub was out of service, not that I would have used it. Check out is at noon so when the first housekeeping staff member came by at 10:45 am to see if we had left without telling the front desk I understood. But then they proceeded to come by every 15-30 minutes knocking and asking when I would be leaving. Every time I said noon. Yet they still (often the same woman) would come back in 15 minutes to see if it was noon yet. It was not. I know they need time to clean the rooms but good lord. I paid for 3pm to noon the next day so I shouldn’t be bullied about staying until 11:50 am.
• CH

  Collin Hext

  Apr 25, 2026
  4.0
  4 * is being generous but it was not a bad experience. Check in was not the most welcoming. Just the basics. We got there 15 minutes before allowable check in so we sat and waited for the magic hour. Hand soap dispenser was empty but room was cool on entry and bed was comfortable. Hotel is off the road in a quiet although hard to spot location. Breakfast was very basic but well attended by the lady over seeing it who was very friendly. A single elevator was actually quick. Good enough for one night.

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