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Best Western Inn & Suites

3.8
(559 reviews)

Business Details

1493 N I-H 35, New Braunfels, TX
78130, United States
(830) 625-7337
http://bestwestern.com

About

HotelBest Western
Located in New Braunfels,TX, the Best Western Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Inn & Suites
1493 N I-H 35, New Braunfels, TX
78130, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

3.8
559 reviews
5 stars
256
4 stars
138
3 stars
40
2 stars
38
1 star
87
  • PY
    Pat Yancey
    Sep 23, 2026
    5.0
    This was a gem 💎. The front desk was very helpful and polite. Breakfast was okay, I think microwaved, the waffles were good, except it looked like people just ate everything 😅. But the room we had was clean including the bathroom. I would have loved more courtesy items in the bathroom like shower caps. But I brought my own. The lotion is heavenly just too small. Close to the freeway and some restaurants. I think it was located just right. Would stay again.
  • SS
    Sven Stolle
    Sep 20, 2026
    4.0
    Meine Familie und ich waren für eine Übernachtung in diesem Hotel. Eventuell kann etwas mehr aufgeräumt werden. Kronkorken vor den Zimmertüren müssten nicht unbedingt rumliegen. Könnten die Gäste aber auch in den Papierkorb schmeißen. Leider, wie auch schon vor einem Monat in einer Bewertung geschrieben, ist der Whirlpool und der pool so dreckig, dass wir nicht in den Pool sowie nicht in den Whirlpool gegangen sind. Das ist für mich ägerlich, da ersten schon laut Hotel das Wartungteam vor einem Monat informiert wurde und zum zweitem da ich mich seit meine Reservierung schon auf den Whirlpool gefreut haben. Also mir würde eine Reinigung des Poolbereiches jetzt nicht mehr weiterhelfen. Das Wartungsteam sollte nicht nur informiert sondern auch kontrolliert werden.
  • KH
    Kate Hoffman
    Aug 28, 2026
    1.0
    Room smelled terrible like smoke and floors were dirty. Burns on floor. Entryway to room was filthy. Large cockroach right outside room. I took pictures. Manager was rude and defensive when I turned in my key and told her I would not be able to stay there. Young lady Sid was helpful and polite but had no authority to help me per the manager. The whole hotel/motel smells like smoke. I’ve never had such a bad experience at a Best Western. This is absolutely not fabricated.
  • ER
    Enrique Reyes
    Aug 27, 2026
    3.0
    Clean and good service
  • RM
    Ryan Magness
    Aug 15, 2026
    1.0
    Checked in and immediately checked out. Where i was a little more lucky than other patrons before me, by not finding bed bugs, I did find roaches in the tub and unknow species of bug crawling around on the floor. All that was offered to me was to change rooms, so I chose to just leave even though I will be charged the full amount. Definitely would not recommend to anyone.

Brand Certified Facts from Best Western Inn & Suites

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Certified October 11, 2026Yext Knowledge Graph
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