SureStay Plus by Best Western Mesquite

Reviews

• LC

  Luis Chavez

  2 days ago
  5.0
  Apenas llegue. Muy Poco jabón y shampoo. Ya les diré después como estubo...me recibieron con negación en mi reservaron.deberian ser más gentiles .la de recepción o le falta más experiencia. Y no es bilingue no sabe hablar español ni ayuda .al final se resolvió pero eso te pone de mal humor
• BA

  Bridgett Annrose

  May 26, 2026
  1.0
  The room looked half way cleaned. Dust build up on the head boards. Hairs in the blankets. I get that some stains on white sheets and towels are hard to prevent but at-least clean up the room a little better to make up for what you can’t avoid. Could definitely tell it wasn’t vacuumed. The carpet was a little torn up with a nail sticking up in the walkway to the tub. The jacuzzi tub was definitely not cleaned properly. When filling it up and turning on the jets there were little fuzzies and what looked to be dead skin floating. When talking to the guy at the front desk that the tub was dirty, he didn’t seem to understand what dead skin was and asked if that was there before or after I had gotten in. I said we have not gotten in yet and asked if there was anything that could be done. Resulted in him giving me cleaning spray to clean the tub. Which is not proper cleaning for jets. Half way cleaned jacuzzi tubs can be a health hazard and needs to be quickly evaluated. I didn’t even care that the breakfast was half a$. I don’t think a clean room was hard to ask for considering check in time was 3pm. The PRO was that the location of this hotel was nice. Decent area. Would not stay at this hotel again.
• KP

  Karenth Pérez

  May 6, 2026
  1.0
  In 3 nights inside this hotel they never came to clean the room or clean the bathroom or change the towels. I had to go to the office to ask for clean towels because the ones I received were stained and badly washed. $250 dollars to the trash
• TM

  Tiphany Madison

  Apr 5, 2026
  1.0
  This is nastiness hotel I have ever visited. The floor is sticky. My socks were literally sticking to the carpet. The shower curtain has mildew on it. When I asked for a clean shower curtain, they quickly told me they didn’t have another one. The pillowcases are dirty. I doubt if they change the bedding between stays. I’m not going to mention the tub, that’s a whole other complaint. I will never come here again.
• JM

  Just ME (It's just ME!!)

  Apr 3, 2026
  1.0
  They STOLE from me! The first time I had stayed here(there were different people at the front desk) it wasnt bad, the place was cleaner and the staff were super nice and helpful. But just a few days ago I stayed and originally booked my room online but the website over liked the room I chose so I just went ahead and paid for another room that was available at the hotel. The girl working told me to have the booking site call her and she would ok the refund, sounds easy enough. Well after some back and forth with the booking website I finally got them to call the hotel to get the refund, and they did approve it. I thought all was ok until I went downstairs to get my key reset and the lady at the desk before I can say anything and before any kind of greeting barks at me "you booked the wrong room type you have to pay another $7 or move rooms." I told her I didn't know I had booked the wrong room type and that I'd go get my wallet and just pay the extra $7. So now I'm thinking things were fine, right? I was very wrong. Well I didn't get the refund in time and ran out of money to pay for my room so I ended up leaving, well as I was packing I had the room door open and was getting things out of the room and she walks by and yells 'this is a non smoking property! There is no smoking here!' Mind you I don't smoke do I have no clue why she said this. I said ok and she goes on to say "and check out is 11" admittedly it was a bit past 11 though I don't remember exactly how far past I don't think it was more than 30min past at this point. I tell her ok I'm almost done. She just stands there forever watching and then finally leaves. A few hours later I'm getting notifications on my phone, she was trying to charge me $50, then $25, then $10, which went through, and then $5, which also went through and the again $7, which also went through. If this was for the deposit that wasn't the card I told them to put it on and the lady that checked me in said she would do it later the day I checked in but I guess forgot I don't know. Either way I feel they stole from me and me and my daughter ended up being in the car that night because she literally emptied my card.

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