SureStay Plus by Best Western Lubbock Medical Center

Reviews

• LT

  Liz Tackett

  1 day ago
  5.0
  Staff was great. Older hotel very well maintained and clean. Bar open at night in hotel with happy hour. Yes we will stay here again.
• RS

  Ramiro Sigala

  Oct 8, 2026
  1.0
  Muy mal, no tenían champo ni jabón, nada mas tenían acondicionador y en el comedor nos estaba vigilando la encargada..
• DT

  Desirae Tr

  Sep 30, 2026
  1.0
  Would advise against staying here. In our original room there was water leaking from the window, down the AC unit and all over the floor, and stains on the bedspread. We were moved to another room, and the only products in the bathroom were hair conditioner and lotion. I had to wash my hands with conditioner. The breakfast the next morning was fine at time of eating, but we felt immediately sick and nauseous for hours not long after eating.
• AG

  Ambra Gardner

  Sep 27, 2026
  1.0
  We were given 2 rooms on the first floor. Upon entering one of them I counted 5 live bugs within the first few minutes. There was a strong moldy smell and the ceiling was covered in water/mold stains. Once I saw the bug on the wall above the bed I was done. Thankfully they had a room on the 3rd floor. That one didn’t smell quite as bad and there were no bugs. However the light above the bathroom mirror didn’t work so we just had the overhead light. How hard is it to change a lightbulb? The other 1st floor room was also smelly and there was 1 live bug on the wall that they saw. They were braver than us and stayed in the room. I would not recommend this hotel at all.
• AP

  Andee Paige

  Sep 15, 2026
  1.0
  I do NOT recommend staying at this hotel! The younger male staff at the front desk was pleasent & helpful however the older man and women staff were very rude and unwelcoming. The swimming pool was dirty and there no towels. They welcome pets but have no accomodations for them to use the restroom at. The parking lot was disgusting and someone had vomited everywhere and 6 hours later it was still there. Breakfast was terrible. & When I went to check out and get my deposit the man gave me all of the 100$ back and told me however I would not be able to stay there again unless I paid him 50$ for the 2 dirty towels, 1 i had used to clean up water off the bathroom floor that if the housekeeper was doing her job cleaning it would not have it wouldnt have been a issue. The other was make up on a small hand towel. Just WOW Okay! No problem I had no intention on staying here again in the future. Trash!

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