Holiday Inn Express & Suites Leander by IHG

Reviews

• LH

  Larann Hilton

  4 days ago
  1.0
  Poorly trained employee charged our card, messed it up, made $440 unavailable. They slipped a letter under our door in the night claiming we still had a balance even though the payment was pending on our bank statement. The lady the next morning was rude and talking over us and disregarded the bank statement we showed her, claiming that the payment had been declined even though we were looking at the transaction on our statement. First she claimed the payment had been declined, then she claimed that the girl from the night before had “voided” the transaction, as if that made any sense. We ended up having to pay them a second time due to their incompetence. The hotel is mediocre and the rooms smell like mildew and I take particular offense at being charged $880 dollars for poor service and poor quality. Absolutely unacceptable service and behavior.
• JM

  Joey Morales

  Oct 8, 2026
  5.0
  Darinne was so helpful we needed towels and she helped me tighten and there she dropped what she was doing and attended my needs I wish other hotels had employees like her she was great and always had a smile!
• SH

  Steve Harrington

  Sep 21, 2026
  5.0
  Price and location were good for me.
• LT

  Loren Toppass

  Sep 19, 2026
  1.0
  Bought $3 Diet coke from the desk. The coke had no sweetener in it and tasted like carbonated water(this can happen when the cans are stored in a hot area, not sure why in this case. Went to the front desk to exchange it. The night clerk wanted to charge me to replace the drink. When I ask her why would she charge me for another coke she threaten to kick me out. This happened about 1:00 am Sat. 9/18.I never raised my voice just asked a question. Please pull the security video and see how your customers are treated. I stay at the Leander every time I come to see my son. No more. I know I'm just one acount no big deal to Holiday Inn but I have a feeling the I'm not the only customer that has been baited so she could kick them out. It will never happen to me again, here.
• AB

  Alair Bee

  Sep 12, 2026
  1.0
  Check-in was not a particularly good first impression. The front-desk employee was glued to her phone, and it took us wandering around looking confused before she finally engaged with us. The interaction felt inattentive from the start. After already sleeping in the room, we discovered hundreds of ants crawling out of the headboard and throughout the sleeping area, including around the table between the beds. I immediately documented the condition with photos and video and brought the issue to management. What happened next was extremely disappointing. Rather than simply taking responsibility for the condition, we were blamed for potentially bringing the ants into the room. The manager did not come to the room and refused to look at the photos and videos on our phones. She told us that ants are a normal hotel problem and said, “they’re just sugar ants, they’re not a big deal.” They were not even sugar ants, but more importantly, there were hundreds of them throughout the area where we had been sleeping. She also said, “well, you do the same in your house.” No, we don’t. A hotel room is a much smaller space, and the hotel windows don’t even open. I have traveled extensively over the years and have never experienced an ant problem in a hotel like this. We were essentially given two choices: have the room fumigated and continue staying there, or leave and find another hotel. I did not have additional money available to simply abandon the room and pay out of pocket for another hotel. I was told I had to address the issue with Priceline regarding the reservation and refund, but the manager did not meaningfully assist with that either. She didn’t even bother to stand at the computer to help address the reservation issue. During the conversation, I know I was speaking quickly because, as I explained to her, we had an appointment very soon. I was not raising my voice. I kept a comfortable distance. She repeatedly interrupted me while also telling me not to interrupt her. Very condescending and contradicting herself more than once. When I said, “I am just asking for some compassion,” she responded, “Are you telling me how to feel?” Shortly afterward, she said to me, “Do you want the smoke?” I am 42 years old and actually had to ask my 20-year-old daughter, who was part of this situation, what that meant. In this context, “do you want the smoke?” essentially means, “Do you want the confrontation? Do you want the fight? Because I’m ready.” “Smoke” is slang for conflict, confrontation, or beef. I literally said “I’m trying to have a cordial conversation and try to find a solution.” That this language was used by a hotel manager during a guest complaint is, frankly, difficult to comprehend. The level of unprofessionalism was astounding. She also refused to provide a business card, wrote Chanell Barnes on a scrap of paper, no receipt, no written statement, or anything else documenting that she had told me I would receive a full night’s refund with no penalty. Despite everything that had happened, we were still made to walk back to the car to retrieve the parking pass and return it so we would not be charged another $10 for parking in an extremely open and available parking lot. Separately, the property’s pool is unlocked and accessible to anyone, which was another concern during our stay. This was unrelated to the ant issue but contributed to my overall concerns about the property. I have photos, video, and audio documenting what occurred. This was not a minor housekeeping issue. We discovered a substantial number of ants throughout the area where we had already been sleeping, were blamed for bringing them in, and were left to choose between staying in a room being fumigated or paying out of pocket to go somewhere else. Side note: they started spraying the room while my adult daughter and her friend, as well as all of our belongings, were in the room. I could never recommend this location. I’ve used IHG hotels all over the country for decades with nothing anything close to this level of disappointment and disrespect.

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