Best Western Plus Lake Dallas Inn & Suites

Reviews

• JH

  Jason Hobbes

  Jun 12, 2026
  5.0
  My 7 year old son and I stayed the night here. It was my son's first hotel stay, and I wanted it to be enjoyable for him. I'll stay the hotel and staff exceeded my hopes. The employees at the front desk were just awesome! Special shout out to Mark, who helped make my son's experience a good one. The rooms were clean and the beds comfortable. We will be back again!
• SH

  Sheri Hookey

  May 29, 2026
  2.0
  We were very disappointed with the state of the hotel on our recent stay. We stayed there in December and liked it enough to book a room there again. It surprised us how much the place seemed to have deteriorated in 5 months. The breakfast selection was so poor we went out to purchase our own breakfast food . The crowning jewel - the 2” roach which was crawling on the wall in our room. Needless to say, we left immediately. I would not recommend this hotel to anyone.
• CC

  Charli Caraway

  May 27, 2026
  1.0
  “Charged $1,500 for Canceled Reservations” I waited four weeks before posting this review in hopes that BW Lake Dallas would resolve a very serious billing issue, but unfortunately that never happened. I booked rooms for a group attending a nearby conference, but our plans changed and the reservations were canceled. Despite this, I was still charged for EIGHT rooms totaling approximately $1,500. What is most frustrating is that the hotel called ahead of time to confirm the reservations, and during that call I clearly stated that the reservations had been canceled. Even after that confirmation, my card was still charged. I attempted to resolve this directly with the hotel and even offered to compromise by paying for half of the rooms, but after one brief email response, communication stopped completely. The manager involved was Rushi Patel. I attend a conference near this hotel every year, and many of my associates normally stay here as well. Based on this experience, I cannot recommend this hotel and will be encouraging others in our group to stay elsewhere.
• RR

  Rhonda

  May 10, 2026
  4.0
  Front desk lady was awesome and helpful. Everything looked and smelled clean. Snack area priced high! Was told that spectrum was having outages but when I looked it up there’s no outages. Was told Internet worked that devices can just hook up but that wasn’t true. Bathroom door had issues closing. TV goes on mute if you’re not careful turning your TV up or down. No towels in pool area and not enough towels in room. Our card keys never worked. Paying over $300 for two nights and having a list of things to say that weren’t convenient really made the stay not my favorite spot!!
• AG

  AC Griffin

  May 9, 2026
  3.0
  The rooms look decent and they smell good. The water pressure is low and the toilets, at least in our room, took at least 2 flushes to flush the toilet. Some mold around the tub basin and wall. Beds were pretty comfortable and bedding was clean. Normal wear and tear in the room as a whole. It was fairly quiet. The front desk associate was friendly. We did not eat the breakfast provided, so don't know if it was good or not. The air conditioner is pretty loud.

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