Best Western Plus Killeen/Fort Hood Hotel & Suites

Reviews

• ES

  Edward Skirvin

  6 days ago
  4.0
  The staff here are amazing and the rooms are much cleaner than other hotels I've stayed in. The place has a very good business culture and you won't regret a stay. The AC unit is a tad noisy, otherwise I'd rate the room as a 5.
• BD

  Barbara Davis

  Jul 13, 2026
  5.0
  I highly recommend this Hotel. I have been here on many occasions. Short vacation trips. Some of them I could barely walk I was greeted enthusiastically. They assisted me in getting my stuff out of my car and into my room. I could not have been pleased any more than I was. They have assisted me on many occasions. I am doing much better now. They are an awesome group from their breakfast help and food to their front desk. Their maintenance was awesome the one time I needed them. The door didn’t latch just letting it go. I reported it and was adjusted before I made it back to my room. The rooms each time have been clean. Housekeeping does awesome job. They even assisted me upon leaving on a day I could barely walk. The whole staff at this place from the big boss down are awesome. Eager to assist, eager to please. If I could I would give them 10 STARS.
• SB

  Shelby B

  Jun 28, 2026
  1.0
  Stay: 6/26/2026 - 6/28/2026 My stay here was less than desirable. The day of travel, I called the hotel and asked the front desk if it would be possible to have a top floor room and also to let them know I would be traveling with my cat. The lady I spoke with assured me that I would get a top floor and also would note about having a pet. When I arrived (around 7pm) the front desk lady was very rude and sarcastic to myself along with a lady wanting to book a room but needed direction on what to do. She made it seem like we were inconveniencing her for doing her job. I believe her name was Lavonia. My friend also heard her be very rude to a little kid wanting to purchase something from the pantry. She informed me that I would not be getting a top floor unless I wanted to pay extra and did not clearly explain the pet fee/charging. When I went to charge my card and was confused about the fees, she said sarcastically, "I just explained that to you." Our initial hotel room (219) was not clean. I stepped on a black needle embedded in the carpet, there was clear signs of mold in the shower and the carpet below the A/C unit and surrounding was soaked because the unit was leaking. Also one of our room keys was not activated. When I went down to ask about our room key and to ask if they had an onsite maintenance for the A/C, thankfully the same woman offered us a room change (229). I didn't have any other interactions with the initial lady and all other staff were very nice and helpful.
• VS

  Victoria Shuff

  Jun 28, 2026
  5.0
  The lobby, halls, and rooms were very clean. Front desk staff and breakfast staff were very friendly. Pool was a little cloudy and the breakfast lady was trying to keep up with cooking and stocking as she was the only breakfast staff. It would make sense during the week, but on the weekends they really need two people. She was so kind and pleasant even though guests were getting frustrated with food and drinks running out. She stayed calm and smiled the whole time. There is also no housekeeping on the weekends. We made a couple trips to the front desk for pool towels and linens. Front dest staff was pleasant and very accommodating.
• MG

  Mirna Gonzalez

  Jun 16, 2026
  1.0
  The front desk lady that works at night time, she made me feel comfortable. Now the one star is because I still haven't received my refund for the incident fee. Dont say its refundable when its not.

Frequently Asked Questions About Best Western Plus Killeen/Fort Hood Hotel & Suites