Best Western Plus Killeen/Fort Hood Hotel & Suites

Reviews

• MT

  m tucker

  Sep 8, 2026
  1.0
  Freaking power went out tonight, for absolutely no reason. We travel for work and are up here currently, but never again Killeen... we will avoid you like the plague. Never again
• BK

  brianna kathryn

  Sep 5, 2026
  5.0
  I have had a wonderful stay here with my three children and dog. The breakfast is varied, which is amazing. The rooms are quiet and clean. The staff from the manager to housekeeping were absolute sweethearts. We stayed for ten days, and never had an issue with recieving clean linens and room necessities. 10/10 would recommend over stayAPT Suites.
• JP

  jim p

  Aug 24, 2026
  4.0
  Ok - good things first: room was nice and big, plenty of space. Even had 2 tvs. Pool was ok, but seriously, 3 1/2 feet isn't deep enough. There was a bbq grill available - great to have. Only problem was the heat shield between the burners and propane tank was missing (which is dangerous) . Snack store they had was good selection, the free hot breakfast was....ok. My only real criticism was the AC in the 3rd floor hallway didnt seem to be working, it was like....113 that day. Fortunately the AC in the room worked well. Would come back if I ever decided to go back to Killeen
• TI

  TELL IT LIKE IT IS

  Aug 23, 2026
  2.0
  I must say I wasted my points to partially pay for this room. I didn’t realize this was the same hotel my fiancée booked in May. He got stuck on the elevator, had to be moved from 2nd floor due to issue with room and loud guest above him and then we were woken between 4-5a by loud guest on 3rd floor which someone called front desk on because shortly after being woke up we could hear front desk knocking at their door. When I pulled in and saw this was the same hotel I instantly regretted it but tried to be optimistic. Upon checkin I asked for 3rd floor and was told only thing available was 1st floor. I then asked to confirm that I paid for late checkout at 1p. I was told late checkout is 11a. $40 for 1 hour!!! I informed front desk I screenshot what was advertised as an add on in the text they sent me to check in. It didn’t say 11a-1p it said 1p. I was told she would ask the manager and get back with me. After coming back for night I stopped by to ask so I could be prepared this morning and was told Dora the manager would give me noon although I showed the screenshot of the time it showed on the text from Best Western. Upon entering the room it smelled like there had been a water issue in there. Being in real estate we immediately saw where there appeared to be a possible flood in that room based on the water on base boards. Front desk had already told me that was the only room left at check in and that I could t cancel reservation without having to pay for the night. This morning I get up to shower and realize there are no towels besides the hand towel by the bathroom sink. My fiancée went to front desk and was told they would have housekeeping come. After waiting a few minutes while front desk was having a conversation with housekeeping I got dressed and walked down to the opposite end of the hall where they were to ask for towels as they are having a conversation while we are waiting for towels. My room key card was also disabled 25 minutes earlier than the noon checkout which we found out when my fiancée took some our bags to the car on the backside of the hotel so he had to walk around to the front entrance to get back in. Luckily I was still on the room gathering the remainder items. I will say this wasn’t the best visit. But we paid for a lesson. The location was convenient to highway access and restaurants.
• DT

  Dennis T

  Aug 19, 2026
  5.0
  I just had the best experience with Juma at the front desk. I was coming in to town and had to change reservations made through third party that would not help. Juma made it happen and changed my reservation. Thank you so much for the excellent customer service.

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