Candlewood Suites Kenedy by IHG

Reviews

• RW

  Ricky Whalen

  Dec 26, 2025
  1.0
  Here’s the deal. I made a reservation at this hotel, having stayed here many times in the past. Unfortunately, during my most recent prior stay, the experience was poor. Several appliances in the room did not work, communication from staff was lacking, and despite requesting a late checkout due to working night shifts, staff knocked on the door at 10:30 a.m. When we checked out, we addressed these issues professionally at the front desk. Management apologized, and we moved on. Approximately six months later, I booked this hotel again due to its location and room layout. About 24 hours after booking—and roughly one hour before arrival following a seven-hour drive—I received a call stating that I was on their “do not rent” list. No explanation could be provided. The staff member who called was courteous and escalated the issue to the general manager, but no one could explain why I had been placed on the list. I can only assume it stemmed from my prior, professional complaint. They did offer to allow us to stay; however, the room assigned was on the third floor, and the elevator was out of service. Unfortunately, this reinforced the ongoing issues with maintenance and communication, so we chose to stay elsewhere. In short, if you don’t mind non-functioning appliances, broken elevators, or inconsistent communication, this hotel may work for you. If you do value those things and want a comparable room at a lower cost, I would recommend Kenedy Eagles Den by Wyndham Hotels, located in Kenedy.
• KS

  Kenneth Sansing

  Jan 20, 2025
  2.0
  1 of the desk personnel was very helpful. The room has a full kitchen. Ice maker didn't work nor did the dishwasher. Left a shirt touching the bed, and they used it for a reason not to clean the room. I was there for over 2 weeks, and they only attempted to clean once. Hallway smelled of sour food the entire time I was there. Until it's brought up to a reasonable livable condition. I would not recommend staying here.
• SS

  Sarah Smith

  Jan 23, 2020
  1.0
  This place is disgusting, it’s like nothing in here has ever been cleaned. The room had a rancid smell, you could see what appeared to be mold in the air conditioner, and there was never any warm water to shower with. I spoke to a few other people staying there and they said the same things. The fact that there are reviews on here saying that anything was clean is laughable and ironic.
• RW

  Richard Weaver

  Apr 27, 2016
  5.0
  Large clean rooms and guest services was very helpful with where to eat.