Best Western Plus Katy Inn & Suites

Reviews

• VW

  Volton Wright

  May 2, 2026
  2.0
  Front desk staff was lazy. They made my elderly mother wait in the lobby for one hour after she paid for early check in. I was locked out back and no one came to let me in after I called for help..
• NV

  Nikki Volk

  Apr 16, 2026
  2.0
  Cons: warm (not hot) water in the evening, NO warm or hot water in the morning. NO military discount given when asked, and NO member pricing given eigher. Most LIMITED breakfast out of all the Best Westerns I've stayed at. NOT friendly staff. Pros: clean, good location.
• MB

  Milagrodcc Bankole

  Apr 13, 2026
  1.0
  I walked in and saw the front desk employee, Summer, arguing with customers. Her behavior came across as rude and unprofessional, and there appeared to be a noticeable difference in how she treated Black customers compared to Caucasian customers. The room itself was clean, but the table, TV stand, and work chair were dusty. On a positive note, the Wi-Fi worked great 👍, and the location is convenient and close to everything. Breakfast, however, was very basic and could use improvement.
• FF

  Frauke

  Apr 12, 2026
  4.0
  Sehr gute Lage an der Autobahn Walmart und Outlet zu Fuss erreichbar. Nettes Personal schöne Lobby. Frühstück mit Rührei, kleinen Frikadellen frischen Obst und Joghurt. Zimmer haten wir ein Upgrade zur Suite. Raum war groß und sauber. WiFi gut. Pool mit HotTub.
• DH

  Dina Hammons

  Mar 26, 2026
  3.0
  - we received two free bottles of water upon check-in - nighttime desk clerk was friendly, morning clerk, less friendly and not interested in working - shower gets warm, not hot - sink splashes a lot - no bathroom vent - bathroom outlet didn't work - one of the desk outlets didn't work - bench is stained, bathroom floor mat was stained - bed cover was very thin, no comforter, flat pillows - a/c works very well, though a little noisy - no bugs at all - no smell at all - we were the first to arrive at breakfast, about 15 after opening time. Coffee was empty, the fridge was locked, and only contained milk and butter. Had to ask the front desk to open it, then she put two Silk drinks in it. - microwave was sticky (we were the first there, so they had not cleaned it from the day before), and only heated 10 seconds at a time - food was not fresh, and not well-stocked - powered eggs and powdered cheese--gross - heard other customers complain about the lack of oatmeal and the tasteless gravy - the kitchen lady didn't show up until 7:00 - coffee was still empty when we left at 7:30 Fine for a one night pass-through if you're not banking on breakfast and paying under $100/night.

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