InterContinental Houston by IHG

Reviews

• KC

  Karina Chao

  Sep 16, 2026
  4.0
  My bedsheet had a small hole in it, but otherwise, the room was extremely clean and there was one complimentary bottle of water. I ordered room service and both times the food came on time, although the first time, water had spilled all over my tray and they asked me if I wanted it replaced. It should be replaced without me having to request that as who wants a food tray with water sloshing around on it? The shuttle is inconsistent and there could be 3-4 stops before yours, so be prepared to get to your destination a little late, or call the shuttle well in advance. I called the shuttle at 8:38pm, and the driver initially texted me; he never showed up. I called him and was directed straight to voicemail and was left to walk home from Rice. The shuttle service didn’t explain what had happened when I asked and offered to take me back to Rice. Why would I want to go to Rice at 10pm if I had just walked back to the hotel from Rice? I was confused about that. Lastly, when it came time to check out, I left my room at 11:46am to get a towel from the gym and was subsequently locked out of my room. Confusing and an annoyance since check out is officially listed at 12pm. I had to go downstairs to the lobby and ask for a new card and did not receive an apology from the staff for this inconvenience. Overall, the rooms are nice, but the service and accountability is definitely lacking. All these instances happened over the course of a 3 night stay, so it appears these are routine lapses in service.
• AR

  Anesha ramirez

  Sep 15, 2026
  1.0
  Disappointing experience, but wonderful valet and restaurant staff I rarely leave negative reviews, but our experience here was disappointing. First, the valet and restaurant employees were wonderful—friendly, helpful, and genuinely the best part of our stay. The problems began at check-in. The front-desk employee looked at our reservation and said, “I see you’re using reward nights.” I confirmed that we were. She asked us to wait, then returned and told us our reserved room was “down for renovations.” I explained that I had specifically booked that room weeks earlier because my husband needed to be near the elevator and have easy access outside. When I declined the alternative room, a manager became involved and gave us a different explanation: there was a wedding and the entire 9th floor had been booked, something he said management had only informed them of three days earlier. I again declined the move. We were then given the exact room we originally reserved. That was extremely confusing. First the room was supposedly unavailable because of renovations, then the entire floor was booked for a wedding, yet after I refused the change, our original room was suddenly available. The communication issues continued when we asked if the Cowboys game could be shown on one of the four patio TVs. We were told in writing that the TVs could only be changed by IT, that IT wasn’t on property, and that these were “not standard TVs that use remotes.” Later we were told Security was trying to change the channel. We weren’t upset about the game—we streamed it on our iPad and even thanked them for trying. What bothered us was later watching an employee come outside carrying remotes and turn the television off. There was also a billing concern. The hotel’s information states that the $20 daily amenity fee includes a $15 daily food-and-beverage credit. We were charged the $20 amenity fee both nights and purchased food and beverages, but our final folio shows the amenity fees and food/beverage charges with no $15 daily credits appearing on the bill. This review isn’t about not getting our way. We ultimately got the room we reserved and watched the game ourselves. The issue was the inconsistent explanations and communication. Again, the valet and restaurant employees deserve recognition—they were excellent. Unfortunately, the rest of the experience left us very disappointed.
• YY

  yam

  Sep 13, 2026
  5.0
  wow wow wow! as an intercontinental lover, i was taken aback by the service, amenities, and overall vibe of this hotel. I usually stay at intercontinentals overseas, and my views on us hotels tend to be much lower, but this just set a standard for a luxury stay within america. first off, i’m so sad i did not get their names but whomever the gentleman working the check in counter on 9/7, and the host/restaurant greeter was on the evening of 9/7 and morning of 9/8, wow! absolutely amazing, top notch service. especially kudos to our check in staff who gave us an upgrade for our anniversary, and the greeter who, while we did not eat there, was always so kind and welcoming while we were going in and out of our room. the pool premium rooms are absolutely stunning, and made pool access very easy. the rooms were great, spectacular by american standards. i also want to shoutout alex, the shuttle driver, who had such amazing energy, and was legitimately one of our favorite parts of the trip; he even gave us great suggestions for where to eat in rice village!!! 10/10 staying here again; and will probably use my free night voucher to stay here next month, and upgrade to a club level room out of pocket because other guests told us how amazing it was up there; and i’d like to compare it to my other club level stays. overall, if it fits in your budget and you’re looking at different hotels, this one is my top pick in houston. my only “meh” part was self parking being $40, so we opted to do a parking garage a 7 minute walk away, but if you’re not frugal like us, i would just pay the extra and get valet. 🤷‍♀️
• MB

  Matthew Bergman

  Sep 9, 2026
  5.0
  I recently stayed at The InterContinental Houston in late August. I was on vacation spending one night in Houston on my way to Galveston for an 8 day cruise. If I could describe my stay in one word: it would be impeccable! Everyone was so nice and responsive to small questions/requests. Everything was clean and the whole operation ran like a well-oiled machine. It was very seamless to get out of the car and into my room. The (joint) rooms i had were very spacious and had an excellent view of downtown Houston. Plenty of additional amenities at no additional cost. Special thank you to Pier R. who made my stay feel extra special! I will definitely be going back to The InterContinental Houston next time I'm in Houston!
• DK

  Debi Kay

  Sep 5, 2026
  5.0
  From the moment we arrived, we received the same over-the-top guest service that we have come to appreciate and look forward to each year. I accompany my best friend, who has annual appointments at MD Anderson Cancer Center, and staying at the InterContinental Houston has become an important part of our visits to Houston. The warmth, kindness, and exceptional service we receive each time make what can be a stressful trip feel so much easier and more comfortable. Every year when we arrive, Shola greets us with the biggest smile and immediately assists my friend with such warmth and kindness. He always takes amazing care of us and has a wonderful way of making us feel genuinely welcome. Seeing Shola each year has become one of the highlights of our visits. Hiedi and Jim Manouse were also outstanding in the 18th-floor Club Lounge. They were both so warm and engaging, and we truly enjoyed the attentive service and relaxing, calm atmosphere they created. The appetizers were delicious, and we always look forward to the wonderful variety on the buffet. Each evening featured a different menu, which made every visit feel special. They were always quick to refill our wine glasses—always with a smile! Their genuine hospitality made our evenings in the Club Lounge such a pleasure.

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