Holiday Inn & Suites Houston West - Westway Park by IHG

Reviews

• JB

  Joanna Brehmer

  4 days ago
  1.0
  The nastiest rooms and food add hotel staff I have ever seen do not stay at this property
• AG

  Alan González

  Aug 10, 2026
  1.0
  Fui en Junio de este año, todo bien con la estadía, sin embargo en Julio me volvieron a cobrar doble, es fecha en que no me resuelven, marco y me dicen que me van a regresar el dinero y no lo hacen pregunto por el manager y siempre me dicen que no está, no dan resolución y cobran doble.
• TN

  Todd Neal

  Aug 8, 2026
  4.0
  Just as it should be comfortable bed and great stay.
• SB

  S B

  Jul 18, 2026
  1.0
  DO NOT STAY HERE!!! I recently stayed here and paid for my stay with IHG points when I booked the room. When I got to the hotel, their computers were down. I made sure with the desk clerk that my stay is being paid for with points and was assured that it was. A week later there was a $965 charge on my account. I called the hotel and was told that the room was paid for with my credit card and not points! Also, there were charges from the bar charged to my room, when I never visited the bar. As of now the charge is still on the credit card and will remain unpaid. Worst hotel experience ever.
• JM

  Jason Morton

  Jul 3, 2026
  1.0
  I am extremely disappointed with my most recent experience at this Holiday Inn. I have stayed at this hotel more than 20 times over the past eight months and regularly booked my stays through Priceline. After being a loyal, repeat guest, I never expected to be treated this way. For my most recent stay, I paid through Priceline, and Priceline provided the hotel with a digital credit card to cover the reservation. Despite this, the hotel charged my personal credit card AGAIN for the entire stay. I spent my final night at the hotel trying to get this issue corrected. Instead of enjoying the last hours of my vacation, I wasted my time dealing with a billing problem that should never have happened—and the issue was still not resolved. I have included pictures showing my payment through Priceline and the additional charge made by the hotel. BEWARE OF BEING CHARGED TWICE! After more than 20 stays at this property, I will never stay here again. I expect the hotel to investigate what happened, correct the duplicate charge immediately, and provide a clear explanation of how a prepaid reservation resulted in my personal card being charged for the full stay. This experience has completely destroyed my trust in this hotel.

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