Holiday Inn Express & Suites Houston North - IAH Area by IHG

Reviews

• GC

  George Carroll

  6 days ago
  5.0
  Rooms were great, beds were comfy. Service was outstanding. I left my keys in my room, only to realize it days later. I called the hotel, and spoke with Brianna. She retrieved my keys and gave me the instructions so they could mail my keys back to me. Might sound like a small thing, but going the extra mile is always appreciated. Thanks team!
• LC

  Lizbeth Carranza

  Jul 28, 2026
  1.0
  like my stay. I usually always choose this hotel when i come to Houston Texas because i never have a problem but this past stay on saturday july 25th-26th ROOM 401! i was walking in with my husband and the employee at the desk who is the general manager kept telling us that we cant be there and that my husband needs to leave and get out. I continued to walk off because i thought she was joking. As i walked off she screamed saying she was calling security, i proceed to ask her what is the issue but she kept saying he needs to get out and wouldnt give me explanation. My husband asked her if she has him confused but she proceeded to scream at us and say that he was a previous employee who was banned and needed to leave. We then told her that we have never lived in texas nor worked there ever and she finally asked us for id and she said that she thought he was someone else. Yet still never gave an apology to us. This was very disrespectful of her and im a terribly offended by this. She basically discriminated him for someone who she had mistaken him for and never even apologized for the mistake. Then after even giving her the id she proceeded to say that he looked like the person who was banned and also said that he wasnt a guest that was checked in. I booked the hotel under my name not him so that should not even matter. I really need compensation or need something worked out for this terrible experience. I feel very discriminated and this should not happen to no one there. The second i stepped into the hotel she accused my husband of being someone else even called security. If security showed up that could have gone wrong too. She know that she was wrong and very much owes us an apology. I originally arrived on the 24th of july and extended my stay so i paid extra actually and this stay definitely did not deserve my money. Lizbet carranza ROOM 401
• A

  김만대

  Jul 21, 2026
  4.0
  장기숙박을하고있는대 매일매일청소관리밎직원응대가좋았읍니다각실내부도깨끗하고도심하고가까위서아주만족스럽읍니다
• HY

  Haluk Yilmaz

  Jul 15, 2026
  4.0
  Mahogany is a poem:) I am staying there for 2 years, the biggest problem was the front desk. This week I was there again and met with her.
• DD

  David David

  Jul 11, 2026
  4.0
  Roons are clean and comfortable. The entire hotel looks and smells clean. I would recommend this hotel. We were disappointed that there was no pool. We walk down with our shorts to find a sign on pool door. One of the resons i book here was for the pool. On Google stills shows pool. On the holiday inn site it shows the picture of the pool with small font no pool. It was misleading.

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