Holiday Inn Express & Suites Houston - Memorial Park Area by IHG

Reviews

• AV

  Ariel Madariaga Víquez

  5 days ago
  1.0
  Very Disappointing Stay — But Great Service From Jamarcus I wouldn’t recommend this hotel to anyone. Room & Cleanliness My room, especially room 516, had cockroaches in the bathroom, and the overall cleaning was not the best. What Happened With My AirPods Almost everyone on the staff was nice and friendly, but unfortunately, I had a very bad experience because I believe someone from the cleaning crew may have tried to take my AirPods. I went out with my family and we left the hotel around 12:30–1:30 PM. Around that time, the cleaning staff started cleaning my room. I had left my AirPods inside my open suitcase, where they were clearly visible. When I returned to the hotel, I noticed that my AirPods were missing. I immediately used the Find My app, and their location showed that they were still somewhere inside the hotel. I went to the front desk during the night shift and spoke with a female front desk employee. When I told her about my missing AirPods, she acted a little suspicious and told me that she did not have them. The Find My app was showing the AirPods around the front desk area, but I still believed her and did not want to accuse anyone of stealing them without proof. The next morning, when I went downstairs for breakfast, I told Jamarcus (I believe that was his name), who was working the day shift at the front desk, about what had happened. He was extremely kind and helpful and actually took the time to help me look for them. Somehow, the AirPods appeared overnight in the lobby, tucked into the corner of a sofa. I am not saying that the female front desk employee stole my AirPods. I simply find the situation suspicious because the AirPods were showing as being near the front desk the night before, and then they suddenly appeared in the lobby the next morning. Credit Where It’s Due Despite this bad experience, I really want to highlight Jamarcus from the front desk, who was working the day shift. He was very kind, helpful, professional, and had a great attitude. He genuinely took the time to help me find my AirPods, and I really appreciated his willingness to help. The hotel itself was a very disappointing experience, but Jamarcus provided excellent customer service and deserves recognition for it.
• MG

  Mario Guajardo

  Aug 8, 2026
  5.0
  Excelente atención por parte de todo el personal, muy amables y atentos para ayudarnos en lo que se nos ofrecia.
• KC

  Kathleen Caston

  Aug 6, 2026
  5.0
  Absolutely enjoyed the hotel! The breakfast was great, location was perfect for our event.
• JP

  Justin Powers

  Jul 29, 2026
  1.0
  I had my headphones stolen out of my room by housekeeping. And repeated attempts to contact the front desk about the issue have almost all been ignored - they continue to take my name and info without ever giving me a response back each time I call. They also took out a charge from my incidental card and never provided any context for what that charge would be when asked. To me, the employees here are sketchy and I would not trust them for me to stay here again.
• VJ

  V Jones

  Jun 21, 2026
  5.0
  This place was the perfect location 5 min away from where I needed to be and why I was in town .. the staff was so sweet very accommodating! Honestly best experience there alone ! Pool was nice hot tub was warm . Breakfast was good !!! Very satisfied with that Honestly if im ever back in this area this is where ill be coming back to It was perfect for me!! And my 2 kids !!!!!! Everyone i mean everyone here was absolutely wonderful i don't say that lightly and I highly appreciate that !!!!!!

Frequently Asked Questions About Holiday Inn Express & Suites Houston - Memorial Park Area by IHG