Holiday Inn Express & Suites Houston East - Beltway 8 by IHG

Reviews

• JJ

  Jessica Johnson

  4 days ago
  1.0
  We arrived very late at night and had a confirmed reservation with a valid confirmation number. However, the front desk staff working around 4–5 AM, who said her name was Jackie(“the woman who was working between 4 and 5 AM on October 11” ) told us that there was ‘no confirmed number’ and asked us to leave. We have the confirmation message, the app reservation, and everything on our side. So why is it that only your system doesn’t show it? It’s really surprising. Her attitude was extremely rude and unacceptable, especially toward guests who arrived tired after a long trip. We request a full refund for the reservation we were not allowed to use, and we expect an apology for the way we were treated. This experience was very disappointing, and we hope the hotel addresses this issue seriously.” “Among all the IHG properties I’ve visited, this was the most disappointing and unacceptable customer service experience.” “We reconfirmed everything with the IHG representative over the phone and returned to the hotel, but Jackie still refused to check us in. You denied us a room simply because you were in a bad mood, and you acted on your feelings instead of doing your job. I truly hope you face the consequences for what you did.””
• CY

  Chris Young

  Oct 7, 2026
  2.0
  I booked and prepaid for my stay through Priceline four days before my arrival. When I arrived at 7:30 p.m. to check in, I was informed that my reservation was $19 short because Priceline had not provided enough funds on the virtual payment card. I was then told that I needed to contact Priceline myself to resolve an issue that was between Priceline and the hotel. I ultimately spent 90 minutes on the phone dealing with this situation. While Priceline is responsible for ensuring the correct payment amount was provided, the hotel staff also could have handled this situation much more proactively. The staff knew that I had booked and prepaid through Priceline, yet instead of contacting Priceline themselves or providing a clear solution, I was left to resolve the issue on my own after arriving at the hotel. A better process would be for the hotel to address these payment discrepancies directly with Priceline rather than putting the burden on the guest. If there is an ongoing pricing or payment issue between the hotel and Priceline, the hotel should consider temporarily blocking Priceline from booking affected rooms until the issue is resolved between both parties. I should not have had to spend 90 minutes of my time resolving a payment discrepancy that occurred between the hotel and Priceline after I had already booked and prepaid for my reservation.
• KC

  Kya Cerise

  Oct 7, 2026
  1.0
  I did not get a chance to stay here and after sitting on this a few days, wanted to share my experience. After a long day of traveling, I found the closest hotel to me to get a room. I had no reservation and in the middle of the night I stopped here but the front automatic door was locked. I waited, looking through the window trying to see anybody and found a young woman asleep on a chair. I did my best to get their attention trying to be understanding, but left frustrated, tired and forced to get back onto the road. Hopefully someone see's this and can correct this for future situations. This was unfair to me and any other travelers quickly seeking a place to stay after hours on the road.
• KM

  Kary Mercado

  Oct 4, 2026
  5.0
  Me parece muy limpio. La Tensión de 10 . Son amables y el.costo es accesible. El cafe el.muy bueno 🥰
• CH

  Chely Hopper

  Sep 15, 2026
  1.0
  Mi familia viajo desde México para asistir a una boda aquí en houston. Tx. Ellos siempre se quedan en este hotel. Al llegar el viernes pusieron sus pertenencias en la caja fuerte. El sábado salimos y al regresar por la noche ...la caja fuerte no se podía abrir... mi prima bajo a preguntar y le dijeron que no sabían como abrirla. Al siguiente día la otra manager le dijo que tratara cierto número..y así fue como mi prima la pudo abrir. Pero el lunes se dieron cuenta que les faltaba un sobre con dinero $750 dlls. Levantamos un reporte y ahora nos dicen que nadie está autorizado a abrir las cajas fuertes y que ellos no saben como abrirlas ... pero lo chistoso es como Ms. Gloria( la encargada en ese momento) si les dijo como abrirla y la abrieron. A lo que voy es que ya no se puede confiar en la gente. Aquí en este hotel ni siquiera interrogaron a la persona que entró a limpiar el cuarto . No nos dan respuestas convincente. Se lavan las manos y eso no está bien. El reporte se levantó y no nos resolvieron nada. La verdad esto habla muy mal de este hotel. Lo que si estamos convencidos es que nunca más mi familia se quedará en este hotel.

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