Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Reviews

• MA

  Mohamad alqubaisi

  5 days ago
  1.0
  Horrible experience bedding not changed for 3 days even after telling staff Wait 40 min to speak to a manager and no response Front desk not helpful at all they said the will speak to room service but nothing happened I need to wait till 16:00 for room service to clean the room Only one elevator working Horrible experience
• KP

  Kristin Pimpton

  6 days ago
  1.0
  Booked two rooms, both on different floors. The AC for both are on and set cool and on high at a low temp.. Neither room has gotten lower than 70. It’s been on for 7 hours now. Also have kill ROACHES in one of the bathrooms. Texted the front desk number all to be told to check back after 7a.m. Because they don’t respond between 10-7… Definitely will NEVER be staying here or any other IGH again. A refund is definitely in order. If I didn’t have a kid already asleep after a long drive to get here I’d be loading up tonight!!!!
• JA

  José Martín Pérez Astudillo

  May 12, 2026
  1.0
  El hotel estaba muy descuidado y sucio. Mi habitación tenía las cortinas rotas y el depósito del WC estaba puerquísimo. Aunque hicieron aseo, no limpiaron bien. El personal poco amable se limitó a preguntarme si quería que cambiaran las cortinas y mandaran a limpiar. El Gerente debería estar al tanto de todo esto. Además, cobran un estacionamiento carísimo, lo cual es injusto considerando que ya pago por el hospedaje. The hotel was very neglected and dirty. My room had broken curtains and the toilet tank was very dirty. Although they cleaned, they didn't clean well. The unfriendly staff just asked me if they wanted them to change the curtains and send them to clean. The Manager should be aware of all this. In addition, they charge very expensive parking, which is unfair considering that I already pay for the accommodation.
• JB

  Javonnie Beall

  May 10, 2026
  1.0
  The air conditioning was out all night, so we were extremely hot and uncomfortable during our stay. There were no vending machines available, and a small bottle of water cost $6.75, which was unreasonable. Parking was also very confusing and inconvenient because we were never informed that one side would close at a certain time. To make matters worse, our room ran out of toilet paper, and the elevators were malfunctioning, taking guests to different floors than the ones selected. Overall, this was a horrible experience, and unfortunately we will not be staying here again.
• RC

  Robert Crane

  Apr 12, 2026
  1.0
  Well...here's the story... So I booked the Crowne through my IHG account. Location was right, reviews were good, just a couple nights for a dance competition...if only. The Beginning We were late leaving our house so we arrived at the Crowne around 1130pm. Sent a message ahead so we didnt lose our reservation. Had to explain what 2330 stood for in my text message...already worried... Part 1 - Arrival Pulled in, checked in, asked about parking my truck and trailer...was told to check the oversized vehicle parking by the entrance. I can confirm there are spots labeled as such, all with little cars and SUVs parked, happy as could be. It's ok, there is parking around back...not really. Turned around three times, decided I would be parking a couple locks away so I made the block and dropped off the girls and gear. Pulled around back, parked as best I could and started walking. Part 2 - The Smell Half way to the hotel my wife calls and tells me the room smells like a decomp. That might sound very specific; however, I will attest that we are both 20 year paramedics and may have seen some things... For those fortunate enough to have never experienced a dead body... Think...a refrigerator, after a natural disaster, taped shut and left at the road...(NEVER open them!) That is what my wife described. I went to the front desk, advised the clerk and received a look, absent of thought or care, and a response of '...OK. what do you want me to do...' *Me* Well, I would like a different room. *Clerk* 'Unfortunately, we are totally booked and I don't have a room to offer. But we can go spray some deodorant.' *Me* That is not an acceptable solution. My wife described the room as smelling of death. Flowers and lemons dont fix what is causing the smell. *Clerk* 'I can comp you the room for tonight.' *Me* Thank you, but, again, I am not staying in that room. Part 3 - The Confirmation *Clerk calls over a security guard.* *Clerk* 'This gentleman's wife says their room smells like a dead body. Can you go check it out?' *Security Guard* 'If it smells like a dead body, I don't want to go look, shouldn't we call the police?' *Clerk* 'Just go smells the room.' ...and away he goes... While this is going on, I am booking a different hotel and speaking with my wife. *Wife* 'Security guard is here. He just made a sour face and said '...I think it is in the carpet...' Then he walked away. *Me* Well come on down, I already booked another hotel. Part 4 - The Anti-Climax *Clerk* After the security guard called with his report. 'Would you like me to cancel your stay?' *Me* I would appreciate it. Epilogue I still do not think I saw any meaningful thoughts during our interactions but alas...back to the truck and to the next hotel. I gave the location 5 starts because there was this random sci-fi store next door i wanted to see and the food options looked amazing. Obviously none of that happened but it was not the locations fault. Overall, will never try a Crowne again...

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