Candlewood Suites Houston Westchase - Westheimer by IHG

Reviews

• PC

  PRO CARPET INSTALLERS / STEAM CLEANING

  Oct 4, 2026
  5.0
  Great rooms, great staff, great stay 👍
• LR

  Lindsey Rath

  Sep 20, 2026
  1.0
  We checked in and the room we were given smelled like cat urine so bad that we couldn’t sleep. Went the next morning, requested a new room, and were told it would be an extra charge to move. Since we are Diamond Elite we were told they would wave that fee. Next day another 100 dollar charge was on my card. After bringing that to their attention the second charge was removed. Our next room had mold on the ceilings, the pool was dirty and had debris floating in the water, the hot tub had cigarette butts in it and debris all in the water too. The first night in our new room someone tried to get into our room but our door was locked from the inside and didn’t open. The 3rd afternoon the door was opened! Thankfully we had the metal lock over the door so they only got it open 2 inches. The front desk said they were sorry that happened and that they hadn’t made any keys so they don’t know who that was. They said no one would be able to open it unless they had a master key. So they have no idea who was walking their halls opening doors. Do not stay here! ESPECIALLY if you like to feel safe while traveling! Extremely disappointed with this experience.
• EC

  EVANS CHRISTIAN

  Aug 23, 2026
  5.0
  Kelvin is super awesome!
• SB

  Shaniqua Brown

  Aug 17, 2026
  5.0
  This location was very friendly, helpful and accommodating. Very quiet and all pet friendly.
• FM

  Farrah McCray

  Aug 1, 2026
  1.0
  Employee was nice at check in, I was checking in at 430pm, however it took 3 rooms before I had a room. 1st room on main floor had not been cleaned since the previous guest checked out, trash every where, room key was still on counter top, bed not made etc. 2nd room was on 3rd floor had a very loud squealing noise, after looking around it was coming from toilet, so I flushed it and jiggled the handle to see if it would stop. The sound hurt my ears it was so high pitched. Non of the above made it stop so I went back to the front desk and asked for a 3rd room, this room was on second floor. It was ok enough to stay in, however curtain would not close all the way, dead cockroach in front of TV on the floor, dead worm looking thing coming out of vent in bathroom and the next morning I discovered no hot water for my shower. Shower was barely luke warm. I am not a complainer so I just dealt with it. I was there for 4 nights. 2nd day I turned shower on and ran it for 15 mins hoping it would get hot, it was still luke warm. 3rd day it was alittle hotter, 4th and 5th day was back to barely luke warm. On the 3rd day I stopped at front desk to ask for clean towels and was told to get towels I would need to bring down dirty towels. Interesting because card on bathroom mirror just states rooms are cleaned 1x a week and if you need clean linens or towels just ask at front desk. Says nothing about bringing dirty towels. The hotel was quiet and the drive to MD Anderson was easy. But I would not recommend this hotel, unfortunately.

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